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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for a one night stay Room was cold, no blankets. No glasses or ice bucket. Front checking was ok but she had no personality to make you feel welcome.
Business response:
Pamela, thank you for sharing about your stay with us. We are sorry for the problems you encountered in your room. We are working with our maintenance team to ensure our future guests do not encounter the same issue. We have also shared your comments with our front desk team to ensure a much better experience going forward. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I didn't like the rule of paying an extra $25 if I checked in a little earlier than 3:00 pm. I needed to change my clothes to go to a funeral and not only did they want to charge me but I asked to use a bathroom to change and they said they didn't have one. Staff at the desk was not very friendly.
Business response:
David, thank you for your review. We are sorry for your disappointment with our charges and for the issues you encountered with our front desk staff. Your comments have been shared with our front desk team to ensure our focus remains on exceptional service. Thank you also for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Switcheroo When I arrived they did not have a room for me so the sent me to another location about a half mile away in a sketchy neighborhood. Homeless people asking to use my shower when I checked out. Felt bad.
Business response:
Charles, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
BED BUGS!!!!!!!!!!! OMG i woke up to bed bugs in my bed biting me!!! Killed 3 of them on the spot but slept with my lights on the rest of the night out of fear of more coming out. Would have left if i had anywhere else to go and am paranoid of them being hitch hikers back to my house. Oh, then there's the car breakins too so that was fun. Worst experience!
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The service was horrible! We stayed in a nice studio with a bedroom but the room was next to a laundry room. There was constant clanking and knocking about at 11:30 pm onwards! When we complained they said that they have no choice because they have to the laundry!!! We had to sleep on the pull out couch which was dreadful. Our mother stayed in a room next to folks that had a dog who barked all night. Won’t return
Business response:
Thank you for your comments. We are sorry for the noise issues you encountered in your rooms and regret our front desk associates were not able to resolve the problem. We know how important it is to get a good night's sleep and rest well. Your comments have been shared with the front desk team to be more diligent going forward so that we can better serve our future guests. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Worst Hotel EVER Worst experience ever. The staff was rude, unprofessional and overall just plain inhumanly. Never again.
Business response:
Thank you for your review. We are sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
The hotel has an issue with homeless people sneaking into the hotel and using the facilities. I stayed here 9/13/19 and suffered from the lack of hotel security by getting bitten by body lice! When I got to my vacation destination in the UK, I had to wash all of my clothing and spray insecticide in my suitcase! This is becoming a major issue in US hotels and is the 2nd time this has happened to me in the USA! This was NOT bedbugs nor head lice but chewing lice! Until they get their security beefed up, I'd recommend people av... read more
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.