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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place, bad staff I thought the hotel was great, very nice clean place. To my knowledge everything was fine until I was informed by the other Extended Stay that this location placed me on the DNR list. When I called to see what their reason for doing so was, I was not given an answer. They said there was not a specific reason as to why I was put on the DNR list and that Management “Just did.” The lady on the phone was very rude and short. So in my opinion this is a very nice place but staff is rude and discriminating.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
No sound proof at ALL !!! you can hear every steps from the room above (mine sounded like an elephant steps all night long until 5 a.m I couldn't sleep at all !! Air Condition unit had moldy fungi smell coming out of the vent when ac or air comes out, made me sick!! I couldn't stay any longer, so I had to request for early check out and cancel the rest of the stay. Female staff name by Soo Hee (not sure if I spelled it correctly) was very helpful with my request, and worked for me to check out earlier than scheduled and with... read more
Felt like an elephant was in my room upstairs. Staff not very nice. I enjoyed staying here on previous visits to Bako but probably won’t be back.
Business response:
Thank you for being our guest. Please accept our apologies regarding any difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are also sorry for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. Thank you again for your feedback, and we hope you will stay with us again in the fu... read more
Nothing really other then close to my job site. Very disappointing!
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The parking lot was far too small. Customer service was sub-par. The breakfast selection was a few granola bars and muffins. When I asked for coffee at noon, they acted like I was crazy. Unacceptable. The room wasn't cleaned in between days. The first night there we came in at around 1 or 2 AM. We pull back sheets to the bed and it was obvious that the bed sheet had not been changed from the prior guest. Body hair every where. We needed to shake out the bed sheets and put them back. The next morning I had spider bites all ov... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Expedia apparently overbooked there rooms so we we're relocated to a sister hotel. Once we showed up to the sister hotel they had 0 info on us, and we weren't able to stay. Yhankfully i have friends here and i was able to stay with them. Worst booking experience ever.
I had a hard time getting through to the front desk to ask for plates and silverware. When I finally got a hold of someone I was transferred only to have the call disconnect. Tried again and was told to go downstairs to ask for what I need only to find no one at the front desk. All this while I have a hungry 3 year old with me. Made for a frustrating start to my stay there after a long drive.
Business response:
Fernando, thank you for reviewing your stay. We're sorry for the inconvenience you had due to our dishware policy and the service issues you encountered while you were here. Please be assured that we have discussed your feedback with our front desk staff to be more attentive to the guests' needs and prevent such incidents from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.