Extended Stay America - Bakersfield - Chester Lane

Business response:

Dear Chris, Thank you for taking the time to share your comment. We regret any inconvenience caused by the issues you encountered. Our team is dedicated to addressing your concerns, and we apologize for the odor and the absence of an ice machine. Your feedback is valuable, and we'll work to enhance our services. We hope to have an opportunity to better your experience with us whenever your travels bring you back to our hotel.Sincerely,Hotel Management 

Business response:

Dear Armando Jr, Thank you for choosing us. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We understand the importance of a peaceful environment and have shared your concerns with our team. Regarding amenities, we'll ensure better communication to provide a more comfortable experience. Your insights help us improve, and we value your input. If your travels bring you back to the area, we hope for the opportunity to provide a more positive impression in the future. Sincerely,... read more

Business response:

Dear Carmen, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that your stay was overall positive. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to provide your thoughtful feedback. We have noted your remarks regarding the Wi-Fi and the need for refurbishment. Please accept our apologies for any inconvenience caused. We are continuously striving to enhance our guests' experiences, and your comments are invaluable in our committed efforts for improvements. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more fulfilling stay in the future.Sincerely,Hotel ... read more

Business response:

Dear Terence, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management 

Business response:

Dear Marc, We would like to express our gratitude for choosing Extended Stay America as your preferred accommodation. Our aim is to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we look forward to welcoming you back soon.Sincerely,Hotel Management