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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a musty food smell. the staff was not warm and welcoming.
Business response:
Dear Yolanda, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
I liked the location close to dining and book store. My room smelled musty, not fresh.
Business response:
Dear Yolanda, thank you for taking the time to detail your evaluation of our hotel. We're glad our location was convenient for your stay; however, we regret the issue you encountered with your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. It was a pleasure to have you as our guest, and we hope to see you again ... read more
Staff was very friendly, good location, clean and allows cats!
Misleading advertisement, expected breakfast and free room WIFI.
Business response:
Dear eric, thank you for choosing to stay at our hotel. We have shared your concerns regarding breakfast with our Brand Leaders, which will assist them in determining new offerings. Also, free wi-fi is available in every suite; the access code is available at the front desk. We are sorry if this was not communicated to you on your arrival. We hope to see you again soon at our property to enjoy a seamless experience.Sincerely,Hotel Management
It would of been nice if the they would of told me that there were no dishes or silverware in the room when i checked in. I only was staying for 1 night and got in late.
Business response:
Dear Shawn, We appreciate your review and thank you for your feedback. We certainly regret any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We ho... read more
Large room with full sized fridge, an electric stove, and a dishwasher. Great pricing. Clean. I’d stay again.
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 4.2 star rating with 1,407 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.