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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok. Bathroom wasn’t clean (hair in the bath tub)
Business response:
Dear Carolina, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your bathroom cleanliness expectations. Our top priority is a clean, fresh suite, and we will address this with our housekeeping team to ensure this was an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way.Sincerely,Hotel Management
The privacy an quiet
Not welcoming barely good for 1nt stay Firstly I did not feel welcomed. Not even one smile. No eye contact. Just asked for my name asked what floor I would like and gave me the card key without a word. Later I asked for some cups by phone.I went down to pick them up. Again no smile just silently gave me the cup without acknowledging me. The room was nicely equipped. Most of the furniture was well kept. The carpet was old and worn with holes. The closest was great. Roomy, shelves, hangers for long items. The bathroom was a ni... read more
Business response:
Dear Gloria, We are disappointed that we did not provide you with the welcome you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Also, we are sorry for the inconvenience caused in the room. Your comments are shared with our housekeeping and maintenance team to relook at the missed areas and ensure they are addressed on a priority ... read more
Sketchy neighborhood.
Business response:
Dear Clark, Thank you for the generous rating of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We have noted your observation and will share them with our team. It was our pleasure to host your visit; we hope to see you again on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.5 star rating with 2,158 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.