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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great place to relax and enjoy your weekend or weekday visiting family or friends
Business response:
Thank you for reviewing your stay at Extended Stay America. Our rooms are definitely family-friendly, and we are delighted everyone enjoyed having the extra space to spread out and relax. We appreciate your business and look forward to having you visit us again when you return to Bel Air. Sincerely, Hotel Management
Nice hotel
Business response:
Barbara, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Good clean hotel good location nice room clean place with nice views of the hill and nice room with good coffee
Business response:
Thank you for your gracious review. We are thrilled to know you had a wonderful stay at our property and that you were impressed with our ideal location close to many interesting spots in our city. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
No maid service and the first room I received was not clean.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Rooms are very clean. Staff are very friendly. My stay was wonderful
Business response:
Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
no towels in room had to call for some
Business response:
Bruce, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Quiet lots of parking Elevator need inspections 03/06/2019
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The hotel is okay. My only complain is that the manager can be rather rude and really needs to consider a new career outside of customer service, if not fired on the spot. Additionally if extending from external service the staff seems to not know what to do. Unfortunately it is the only extended stay in the area
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment and are sincerely sorry for the inconvenience you encountered. This associate has been reminded that our main goal is to provide outstanding customer care to our guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.2 star rating with 919 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.