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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigarette burns on the bathroom floor of the first room (before I requested for another room) and food in the sink. The lady at the front desk was extremely rude when I explained why I requested a new room, the second room’s key did NOT work after the third trip down to the front desk, and every hallway had a foul odor. The second room was decent. Never staying at this location ever again.
bad.. worst hotel ever Roaches were in the bedroom and restroom. Disgusting. Advise you do a general pest control. Bed Mattress was stinking, the stove was not hot at all and took time to get hot ,and outside the hotel smelt like cigarettes.i advice you to book another hotel. poor customer service except for the african american woman.
Business response:
Osaretin, thank you for being our guest. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Took 58 min to be checked in when I was the only person in the lobby. The system was not allowing the employee to log on and everyone he called including the manager was of no help! It was horrible should have never waited that long for assistance or to check in.
Business response:
Thank you for choosing our hotel during your visit to the area. We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, Hotel Management
Never again...... Booked through here on my rewards acct and when I get there they have NO rooms available even though I already paid in advance.
Business response:
Todd, thank you for sharing your concern. We sincerely apologize for the reservation issue and regret the inconvenience it caused. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
You get what you pay for. The room had an odd smell to it. The bed linens are low quality. Its one of those "you get what you pay for" kind of experiences.
Business response:
Michael, We apologize for the odor issues you experienced on your stay and that the linen quality was not to your satisfaction. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Update and clean
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the feedback and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.