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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk personnel weren’t friendly or professional. Hotel had an unpleasant smell. People lingering in the hallways which mad me concerned for safety. Other guest were noisy considering I visited there looking for some R&R time. I was rushed out of the facility after asking and paying for a late checkout option because I was really tired after working several day around the clock. After staying at this hotel I would never recommend this place to anyone.
Business response:
Thank you for choosing our hotel. We are sorry for the problems you encountered and regret you did not felt complete secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We are also sorry you did not have a positive experience with our front desk team. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincer... read more
It smelled musty, and the room was damp. It felt old and in need of updates.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
My information was placed into the hotels system in correctly. It took the attendant 45 mins to get this straighten out. The attendant became frustrated. The hallway smelled like smoke. No ice machine, the tube did not look all that clean.
Business response:
Thank you for being our guest. We sincerely apologize for the issue you encountered at the time of your check-in and the service along with odor problems which impacted your stay. Your comments are essential for our improvement, so we have discussed them with the appropriate teams in a meeting to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Well this was an older Extended Stay America. I thought I was booking at the one down the street. I asked upon checking in if there was an issue with parking and she said No. Which was a complete lie, after coming home from church I barely found a spot. Walking with my children a distance. It was a mess. The rooms were smaller and smelled funny.
Room was dirty
Business response:
Kenneth, thank you for your review. We're sorry that you had some housekeeping service issues in your suite. We have room inspection procedures so that this does not happen, so we apologize that steps were missed. Your comments have been shared with our head of housekeeping and we have taken action to ensure we do not repeat these service issues again. We hope you will consider us whenever you return to Baltimore so that we can make this up to you. Sincerely, Hotel Management
Poor Service When I booked this hotel online, I was not informed that I had to pay extra for daily housekeeping. We asked the housekeeper to clean our room before we left the hotel to go sightseeing and she said that she would. When we returned that evening, we returned to a messy room with dirty towels. When I went to the front desk to complain is when I was advertised about the cleaning policy. This is information that I should have been made aware of by your website Hotels.com and by the hotel at check-in. My experience f... read more
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.