This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hallways all had a bad smell to them. My first room smelled like grease and I needed to be switched to another room. I was put in a handicap room and the bathroom shower did not drain correctly to the floor drain so there were 2 puddles on each side of the room. They do not offer shuttle service to the airport until 5 am which is no help when you have an early flight and need to be at the airport. The noise outside was loud at night due to lots of trucks parking on the street for overnight parking which was not noted on ... read more
Business response:
We sincerely apologize for letting you down and the difficulties you encountered during your stay. We always strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on y... read more
Worst hotel i have ever stayed at. Has fleas and very dirty. Unprofessional staff.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Horrable Stay I have never stayed at extended stay. Hotel.com website for this hotel look great but it is nothing like the website. No dishes, 20 inch tv. Phone in room was out of order. I got bitten by bugs. Bathtub had rust stains. Furniture needs to be replaced.
Business response:
Karen, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one.... read more
No help from staff paid for kitchen in hotel no dishes cskled about cups said they didnt have any. Had to go out and buy some cups tk have a drink
Business response:
Leah, thank you for being our guest. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the poor service and lack of kitchenware is shared with the appropriate individuals in an effort to provide better future guests experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
House keeping tried to open the door at 8am. Didn't help much when I had to call and ask how to get there.
Business response:
Thank you for choosing our hotel for your recent stay. Please accept our sincere apology for the lack of response from our staff to your service requests. We have shared your concerns with the appropriate departments, and we have taken immediate steps to address those issues so they do not happen again. We hope you will give us another chance and stay with us the next time you are in the area. Thank you again for being our guest. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The microwave had no plate. Only one wash cloth in room & when I asked for another one i was told to come back 1 1/2 hrs later. No stopper in bath tub so wasn’t able to take a nice bath to relax. The bathroom was as clean as it should’ve been. Only one small pack of soap. Tv wasn’t working properly & when I called front office i was told maintenance wouldn’t be back until the am & once the am came no one called or came. I was offered to move to another room but i had already unpacked. The front office aren’t pleasant ppl at ... read more
Business response:
Martina, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.