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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like that the lady at the front desk lied to me several times. I was told that they had a shuttle service, but when I called them from the airport they said that we were too late at 9:30PM, but I later found out that it ran to 10:00PM. She told me they would take me to the airport the next day, but when we got to the front desk the next morning, they said that they did not take people that far and would not do it even though I offered to pay. Just a nasty person.
Business response:
Peggy, thank you for your feedback. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Room was nothing like photos. Stove was dirty, towels an off white color.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Don’t ask any questions Front desk personnel were rude and unprofessional. Didn’t answer any questions I had told me to look it up on the site which I couldn’t find what I was looking for hence the questions. Will say manager was helpful but it was a day late dollar short
Business response:
Joshua, thank you for being our guest. We are sorry one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It smelled all throughout the hotel. Thw remote didn’t have any batteries and the lamps/lights didn’t work. while in the room the few lights that did work, the lightbulbs blew. The television turned off every 20 minutes and it was clear that the room had not been cleaned properly. The trash had not been emptied and the soap was so cheap that it didn’t even lather up when I was trying to wash my hands.
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with our housekeeping department, and we will be more diligent with our efforts going forward. Our maintenance team is also rectifying the problems you mentioned. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Robin, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not Good At All! The overall location is amazing but this hotel is not and I have stayed many times at hotel’s in this area but this hotel never again. I was very disappointed with the entire stay, they need to replace bed linens and bathroom towels immediately. 😮😞
Business response:
Tracie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hallways all had a bad smell to them. My first room smelled like grease and I needed to be switched to another room. I was put in a handicap room and the bathroom shower did not drain correctly to the floor drain so there were 2 puddles on each side of the room. They do not offer shuttle service to the airport until 5 am which is no help when you have an early flight and need to be at the airport. The noise outside was loud at night due to lots of trucks parking on the street for overnight parking which was not noted on ... read more
Business response:
We sincerely apologize for letting you down and the difficulties you encountered during your stay. We always strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on y... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.