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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the worst property I’ve ever stayed in. I checked out 20 minutes after checking in. The property is old, dilapidated, smelly, and dirty. Remove this property from the Expedia inventory. Given it one star is one too many.
Business response:
Sharon, thank you for sharing the specifics of your visit. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Was assigned my room only to find it filled with trash and unmade beds. Assigned a second room that was also a mess. Absolutely terrible. Avoid this hotel. You’d be better off staying in a dumpster at a fish market in August.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms, which made for a poor impression about the condition of our accommodations. The stress caused to you is not acceptable, and your feedback about the cleanliness issues have been discussed with the housekeeping team and its head so that we ensure we always deliver a comfortable stay to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can impr... read more
I WAS CHARGED $42 and accused of taking towels and shower curtain when i stayed at the hotel friday -monday and everything was dirty
Business response:
Tekaysha, thank you for being our guest. We apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the difficulties you faced while you were here. If you are in doubt and would like to review your charges, please feel free to reach us out at our front desk so that they can assist you further. We understand the frustration and sincerely hope you will provide us another... read more
There were no rooms available when we got there even though we booked in advance. The room had no towels and didn’t look very clean. The bed was extremely uncomfortable.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with the reservations at the time of check-in. We are sorry for the cleanliness issue you experienced and that your room was not properly serviced. We have taken note of your concerns and will share it with our housekeeping team to ensure a better experience going forward. We value your feedback and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Manage... read more
It is time to remodel the rooms. This hotel has folks living in it which was the first flag, the rooms need to be cleaned better the Ice box was old with some kind of black stain in it. The rooms need to be upgraded but it was quiet the front door has a very nasty sound to it I would never stay again until that place was fixed up better.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your observations and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
HORRIBLE EXPERIENCE I stayed in this hotel for a weekend and experienced some uncomfortable situations. First off the hotel pictures do not reflect how the hotel really looks, the lobby is dirty and shabby looking. The whole place reeks of different food smells and other unpleasant smells. There were groups of creepy guys standing around looking at females and asking different young women including myself and my guest how old we were. There were girls walking around half dressed. I almost felt like I was in a brothel house o... read more
Business response:
Shakitta, we are disheartened to read the review and extremely sorry our hotel failed to provide you with a clean and comfortable stay. This is of course not acceptable, and we would like to extend our apology. Please know, we are meeting the head of the housekeeping team to be more attentive in their efforts ensuring this is never repeated again. We are also sorry you did not feel completely secure due to the other guests’ on the property. We take the safety and security of all of our guests very seriously, and our well-tra... read more
The smell of the room is so bad / fridge / microwave is not descent to use it 👎 Pillows / bed is not comfortable 👎
Business response:
Thank you for the feedback. We are extremely sorry for the odor you encountered in your room and regret the discomfort you had with the mattress. We would have loved the opportunity to resolve these issues while you were here and would have moved you to another room upon request. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Ghetto Hotel The hotel is disgusting. The first room the floor smelled of weed. There was loud music playing between two of the open rooms. I guess they were running between the rooms. When I opened the door to my room the feet stuck to the floor. I went back to the desk and requested a different room. The ckerk was nice. However, one of the guest proceeded to curse her for management leaving a notice under her door. The clerk gave me another room. At least my feet didn't stick to the floor. But the bathroom smelled of stale... read more
Business response:
First and foremost, we apologize for the noise issue you encountered and regret the cleanliness you had in both the rooms assigned to you. Your comments have been shared with our housekeeping team to make sure these rooms receive a deep clean. We are also sorry as the keycards were not working and regret that the team fell short of providing you with the excellent service. We have discussed your concerns with the maintenance team so that they can be more diligent going forward. Please consider giving us another chance to pro... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.