Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Peggy 

on Expedia

6 years ago

I did not like that the lady at the front desk lied to me several times. I was told that they had a shuttle service, but when I called them from the airport they said that we were too late at 9:30PM, but I later found out that it ran to 10:00PM. She told me they would take me to the airport the next day, but when we got to the front desk the next morning, they said that they did not take people that far and would not do it even though I offered to pay. Just a nasty person. 

Anonymous 

on Expedia

6 years ago

Room was nothing like photos. Stove was dirty, towels an off white color. 

Joshua 

on Expedia

6 years ago

Don’t ask any questions Front desk personnel were rude and unprofessional. Didn’t answer any questions I had told me to look it up on the site which I couldn’t find what I was looking for hence the questions. Will say manager was helpful but it was a day late dollar short 

Anonymous 

on Expedia

6 years ago

It smelled all throughout the hotel. Thw remote didn’t have any batteries and the lamps/lights didn’t work. while in the room the few lights that did work, the lightbulbs blew. The television turned off every 20 minutes and it was clear that the room had not been cleaned properly. The trash had not been emptied and the soap was so cheap that it didn’t even lather up when I was trying to wash my hands. 

Tracie 

on Expedia

6 years ago

Not Good At All! The overall location is amazing but this hotel is not and I have stayed many times at hotel’s in this area but this hotel never again. I was very disappointed with the entire stay, they need to replace bed linens and bathroom towels immediately. 😮😞 

Anonymous 

on Expedia

6 years ago

The hallways all had a bad smell to them. My first room smelled like grease and I needed to be switched to another room. I was put in a handicap room and the bathroom shower did not drain correctly to the floor drain so there were 2 puddles on each side of the room. They do not offer shuttle service to the airport until 5 am which is no help when you have an early flight and need to be at the airport. The noise outside was loud at night due to lots of trucks parking on the street for overnight parking which was not noted on ... read more