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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a really old and things were dirty. It was not a great experience at all. I prayed bed bugs did not jump on me.
Business response:
Kijhana, thank you for being our guest. We are sorry for the disappointing stay you had at our hotel and regret the cleanliness issue you encountered. We have taken note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
We had no trash can in our kitchen, only one of our lamps worked by the bed, and there was a smell to the room.. we also had mold in the shower. We were in a handicapped room. There was also heavy smell of smoke throughout the hallways and stairwell.
Business response:
Dear Guest, thank you for your review. We apologize for the maintenance issues you in your room. Your feedback has been shared with the appropriate team to take corrective measures. Also, we would like to apologize for the cleanliness and odor issues you encountered during your stay. We have asked our housekeeping team to make sure our property follows a deep clean so as to ensure such things are not repeated again. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. ... read more
Outdated..very old..not enough parking..no cooking supplies..no breakfast available.
Business response:
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for falling short of your expectations for a perfect stay. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Please note, the dishware for your room is kept at the front desk, and we are sorry if ... read more
Very poor service.. and not even an ice machine!!
Business response:
Thank you for staying with us. We apologize for the service issues you experienced during your stay and regret the inconvenience it caused. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Never again I would like to get my money back. First of all the third floor reaked of smoke, cigarettte smoke and marijuana. The shower didn’t work , I asked to be moved to another room , I was told they had no more . By time the maintenance man arrived I told him that I was leaving
HORRIBLE place to stay! Pulling into the parking lot, theres a loud party with a boombox blasting going on. Loud profanity and rather intimidating to walk through the parking lot. As a frequent traveler, the Check in service was the worst that ive ever had in my life. Person at check in desk didnt seem to happy about checking me in. No way should this person be in any type of customer service!
Business response:
Thank you for your feedback and for being our guest. We are sorry for the inconvenience you had due to other guests and also apologized for the issues you experienced at check-in. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The clerk was rude and slow and the place just looked so dirty, never again
Business response:
Marcia, thank you for choosing to stay with us. We apologize for the poor service you received from our front desk associate. We have shared your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. We're also sorry for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We ... read more
Reservation was not honored and poor customer expe We reserved a room for 3 people and our reservation stated 2 double beds. When my sister arrived, she was given a room with one bed and was told they would deliver a roll away when the 2 other people arrived. My other sister and I arrived at 1 am where we were given a key to the wrong room. We had to wait 25 minutes for the roll away to arrive before we could get to bed.
Business response:
Cindy, we are sorry there was a problem with your reservation and that the room you requested was not available. We know no amount of apologies will make up for the inconvenience, but we are truly sorry. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We do hope you will stay with us again. Sincerely, Hotel Management
I have stayed in many places all over the world and have never had such an uneasy and disappointing experience. Dirty. Dirty. Dirty. $75 wasted.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered and regret the disappointing visit you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider a ... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.