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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation was not honored and poor customer expe We reserved a room for 3 people and our reservation stated 2 double beds. When my sister arrived, she was given a room with one bed and was told they would deliver a roll away when the 2 other people arrived. My other sister and I arrived at 1 am where we were given a key to the wrong room. We had to wait 25 minutes for the roll away to arrive before we could get to bed.
Business response:
Cindy, we are sorry there was a problem with your reservation and that the room you requested was not available. We know no amount of apologies will make up for the inconvenience, but we are truly sorry. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We do hope you will stay with us again. Sincerely, Hotel Management
I have stayed in many places all over the world and have never had such an uneasy and disappointing experience. Dirty. Dirty. Dirty. $75 wasted.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered and regret the disappointing visit you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider a ... read more
The shower has no water pressure. The outside of the refrigerator was not clean. The exit door on the first floor was broken (no security) and opened using a zip tie.
Business response:
Sam, we would like to offer our sincere apologies for not living up to your expectations. We also regret items that were overlooked in the preparation of your room. Your feedback helps us identify shortcomings in order to improve our overall service. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. Your concern regarding the exit door will be shared with our appropriate team so that corrective measures can be taken. We hope you will consider giving us another chance at a... read more
The continental breakfast was more a under stocked snack bar. Coffee muffins and a fiber bar was all that was available. The room has a musty smell and the front desk didn’t have any shaving cream that they advertise. The option for daily room service is an extra ten dollars a night. The iron worked, it was easy to find and it had hot water in the shower.
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We are also sorry for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the ... read more
I don't think I will never book any room from Extended stay agian. I wasted my time about almost 20 min. for checking in even that I booked and paid it in advance. Once I received the key card I have to take the smelly elevator to my floor and have to walk through the long dirty carpet floor hallway. Finally I get to my room I just can't believe of what I see. There's stack of trash lay all over in the kitchen counter and left over pizza in the sink very dirty and disgusting. I just can't believe how could the front desk giv... read more
Never Again! The advertised airport shuttle was non existant. “We don’t have a shuttle today.” How do I get to the hotel? “Sorry, can’t help you.” After a rideshare discovered the front deak simply left their shift early. The next ahift took over 30 minutes to show up. Over 2 1/2 hours from arrival to finally getting a key to a room. Smelled of marijuana in all the hallways. Avoid this place if you are not a criminal!
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.