Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Anonymous 

on Expedia

6 years ago

My information was placed into the hotels system in correctly. It took the attendant 45 mins to get this straighten out. The attendant became frustrated. The hallway smelled like smoke. No ice machine, the tube did not look all that clean. 

Ina 

on Expedia

6 years ago

Well this was an older Extended Stay America. I thought I was booking at the one down the street. I asked upon checking in if there was an issue with parking and she said No. Which was a complete lie, after coming home from church I barely found a spot. Walking with my children a distance. It was a mess. The rooms were smaller and smelled funny. 

Kenneth 

on Expedia

6 years ago

Room was dirty 

Anonymous 

on Expedia

6 years ago

Poor Service When I booked this hotel online, I was not informed that I had to pay extra for daily housekeeping. We asked the housekeeper to clean our room before we left the hotel to go sightseeing and she said that she would. When we returned that evening, we returned to a messy room with dirty towels. When I went to the front desk to complain is when I was advertised about the cleaning policy. This is information that I should have been made aware of by your website Hotels.com and by the hotel at check-in. My experience f... read more

Anonymous 

on Expedia

6 years ago

The back door was broken, people were having parties in the parking lot. The internet was not working. When i checked the front desk attendant checked me into a room that had not been finished being cleaned. This hotel was one the worst hotel i have ever stayed in.