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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The back door was broken, people were having parties in the parking lot. The internet was not working. When i checked the front desk attendant checked me into a room that had not been finished being cleaned. This hotel was one the worst hotel i have ever stayed in.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more
Do not stay here. Ban bad bad bad I hated it!!!!!!
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Disappointed Was given wrong keys several times and they have me keys to people rooms asked for refund and was told I had to talk to the manager asked for extra time or can I come back another day and was told that they couldn't because there computers were down because the hotel for stuck by lightning the night before
Business response:
Rick, thank you for your review. We are sorry for the service issues you encountered. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. Please reach out to us so that we can assist you with any further queries. We hope to have another opportunity to redeem ourselves. Sincerely, Hotel Management
I needed Clean towels and couldn’t get them, fresh linen more of the same
Business response:
Thank you for your review. We are sorry for not providing you with fresh, clean linen. Your feedback will be shared with the housekeeping team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
There was hair in our bed. The maintenance man had to come turn out water on to take a shower. Staff was great though.
Business response:
Vincent, thank you for being our guest. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We are working with the appropriate departments to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
All was BAD..i do not reccomand to any one this hotel...terrible....is in middle if nowhere..no chuttle service not Taxi..they accept reservations and they do not have any room available...
Business response:
Thank you for the feedback. We are sorry our hotel did not meet your expectations and regret the reservation issue you encountered. Your comments will be shared with the team so that we can improve our future guest's experience. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Renovations are needed The hotel really had a bad smell in the hallways and my room had to go and purchase air fresheners. The bed was also bad, middle of the bed was sunk in not comfortable at all. My opinion need to renovate the property
Business response:
Charnita, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would we... read more
There was nothing that i liked about my stay in this place. I walked into the lobby and the receptionist obviously had better things to do besides say "hello" or even make eye contact with us. She was occupied with vacuuming the area in which we were standing. She never once asked us what we needed and when she finally decided to acknowledge us she was done her chore and back behind the desk. The room we stayed in didnt look clean it had hair everywhere and there wasn't any toilet paper in the room. The room smelled stale an... read more
Business response:
We are truly sorry for the cleanliness issue you encountered your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant experience ... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.