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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called to inform them my flight from Denver was 4 hours delayed. Got to the Extended Stay America hotel about 2:15am - after 45 min., with no one else waiting, I still wasn't checked in. Their computers were down and the individual had no clue how to check me in without a computer. Luckily I recalled the lady stating I was registered with a specific room. I asked the gentleman if I could just go to the room they stated I would be in and complete the check-in process in AM as I was working on 50+ hours with only 1 hour of s... read more
The only thing that was nice was it had a stove other then that i feel like i Wasted my money and time
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I did not like that the lady at the front desk lied to me several times. I was told that they had a shuttle service, but when I called them from the airport they said that we were too late at 9:30PM, but I later found out that it ran to 10:00PM. She told me they would take me to the airport the next day, but when we got to the front desk the next morning, they said that they did not take people that far and would not do it even though I offered to pay. Just a nasty person.
Business response:
Peggy, thank you for your feedback. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Room was nothing like photos. Stove was dirty, towels an off white color.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Don’t ask any questions Front desk personnel were rude and unprofessional. Didn’t answer any questions I had told me to look it up on the site which I couldn’t find what I was looking for hence the questions. Will say manager was helpful but it was a day late dollar short
Business response:
Joshua, thank you for being our guest. We are sorry one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It smelled all throughout the hotel. Thw remote didn’t have any batteries and the lamps/lights didn’t work. while in the room the few lights that did work, the lightbulbs blew. The television turned off every 20 minutes and it was clear that the room had not been cleaned properly. The trash had not been emptied and the soap was so cheap that it didn’t even lather up when I was trying to wash my hands.
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with our housekeeping department, and we will be more diligent with our efforts going forward. Our maintenance team is also rectifying the problems you mentioned. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Robin, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not Good At All! The overall location is amazing but this hotel is not and I have stayed many times at hotel’s in this area but this hotel never again. I was very disappointed with the entire stay, they need to replace bed linens and bathroom towels immediately. 😮😞
Business response:
Tracie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.