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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What A Disappointment Having previously enjoyed a great stay close by at Staybridge Suites, I thought this hotel would be a safe bet. NOT. No one at front desk to check us in. It was15 minutes before a desk clerk appeared. The whole place smelled awful: musty lobby, garlic smell in elevator, skunk smell in corridors. No amenities in room besides 2 bars of soap and s tiny shampoo. No coffeemaker or ashtrays in room. Door to room would not lock upon exiting. Coffee in lobby "until it runs out," which it did before noon. "Grab ... read more
Business response:
Thank you for providing us with details about your stay. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that we did not meet your expectations during your recent stay with us. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Very bad experience House keeping did a terrible job. I checked in and got room 243. Room was smelly, bed was not sent and the bedding was on the floor. Went back to the front desk, he apologized (he had no clue why the room is marked as cleaned, when it isn't) and I got 239 this time. Bed was set but clearly bedding is not new. They did not change it. Everything on the bed looked used and was wrinkled. Too tired to go change the room and check other things, went straight to bed. Next day morning, there are no soaps and sham... read more
Business response:
Thank you for providing feedback on your recent stay with us at Extended Stay America. We are very sorry to hear about the issues you had with your room at check in and during your stay. We use feedback such as yours, to continuously make changes to improve our guests experience while they are staying with us. I plan to use your review as a topic of coaching for the entire team so we can make the necessary changes to ensure this does not happen again. Thank you again for leaving your feedback, we hope you will give us anothe... read more
see above it was not enjoyable from hair in the sink and tub to uncomfortable bed and pillows and bad tv channels
Business response:
Thank you for your recent review of your stay. We strive to provide all guests with the comforts of home, so I am disappointed to hear that we did not meet your expectations during your visit. Your comments were reviewed by the staff, and our housekeeping team is going through training to ensure we are meeting our quality standards. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Unreliable staff- Poor airport shuttle service. They totally stiffed me with the shuttle pick up. I was told they run the shuttles until approx. 9:45 pm. My flight arrived at 9:15 and I called them immediately for the pick up. I told them all I had to do was pick up my luggage from baggage claim. The baggage took longer than anticipated. When I went out to the shuttle pick up area, I waited for awhile. When I called the hotel, they said the driver already came. The hotel was 5 MINUTES AWAY. The driver would not turn around a... read more
Business response:
Thank you for your recent review of your stay. We were disappointed to hear your stay was not a positive one due to the limited shuttle hours. As the hotel's new manager, I am currently evaluating our shuttle hours and we will bring on additional staff to avoid your situation in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Terribly hard, uncomfortable beds and lousy pillow The bed was so uncomfortable and hard and the pillows were cheap. I stayed there 6 days and was so miserable that I should have just left but I already paid the whole bill so I was stuck. It was not much better then sleeping on the floor. The mattresses are not old they are just extremely hard and the pillows have no cushion just blah. I will never stay at one of these hotel chains again in my life. They should advertise to the Chinese because they love hard beds and thats t... read more
Business response:
We appreciate you bringing your concerns to our attention. We strive to provide our guests with all the comforts of home, so we are disappointed that we didn't give you the warm welcome typical of our hotel and that the bed comfort affected your overall experience. We can assure you we have reviewed your comments with our staff to ensure we are providing a pleasant experience to our guests and making them feel at home. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Outdated, Smelly and Old Front staff was nice. Hotel was smelly, old and outdated. Elevator smells like a dead animal. I requested the sheets be changed out again. Hotel staff was pretty rude about that. The blankets had stains and never got swapped out. One of my nights there, at 2am, there was loud talking outside my door. Conversation went on for 10 minutes. Then I heard the vacuum going. Housekeeping? the wall with the TV started rattling for unknown reasons. I would not recommended this hotel to family of friends. Never... read more
Business response:
Thank you for your recent review of your stay. We are pleased to read your remarks about the friendly staff. However, we are very sorry that your overall experience was affected by noise, and room quality. As the hotel's new manager I want to assure you my team and I are committed to providing a "home away from home" experience to our guests. I have shared your comments with the team and we are working diligently to prevent this experience from being repeated. I am grateful for the feedback you provided so we are able to con... read more
This was one of the worst hotels I've ever stayed at for the price.
Business response:
Thank you for taking the time to provide your feedback about our hotel. Please know we are sincerely sorry that our hotel did not meet your expectations. Here at Extended Stay America we are continuously making changes in order to provide our guests with the best stay possible. After receiving your feedback I am going to make sure our team here makes the necessary changes to ensure this doesn't happen again in the future. Your satisfaction is very important to us and we appreciate your feedback. We do hope you will choose to... read more
Business response:
Thank you for the feedback about your stay at our hotel, we are disappointed to see that our hotel did not meet your expectations. We are consistently using feedback such as yours to make changes to our brand in order to improve our guest's experience. Thank you for taking the time to share your feedback with us so we can continue to improve. We do hope you choose to stay with us again in the future and allow us to provide you with a better experience.
Hotel for work Front desk staff looked she would rather be At the dentist then at work. Got to the room and it was hot. Ok no big deal. The bathroom had one tiny bath soap. So I guess I have to pick...wash my hands and face or wash by body... I chose to do the soap shuffle. Does it cost that much more to have two soaps in one room? Last, half the TV channels had snow on them. It like I was back in 1982 at mom and dads house! I asked for a room change, but was told that they are full And can't change my room but will have som... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.