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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Bring you own Ice and Ash Tray! I got to the hotel at about 4:15PM, I wasn't allowed to check-in until 5:30, they said the room wasn't ready! Check-in starts at 3PM. Then when I asked if a ice machine was on my floor, I was told, I had an ice tray in the fridge, no ice machine. When checked no ice tray in the fridge. Then I requested an ash tray, staff wasn't able to help...
Business response:
Ralph, we are sorry to have failed to have deliver a comfortable stay to you. We strive to meet every guest’s needs, and we apologize for disappointing you in regard to our facilities and service. Your feedback is vital and it will be used as a tool to make improvements moving forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, General Manager
No good Hobo hotel. Smelt of smoke. Even in non smoking room. Overall old dirty. Hotel needs a revamp
Business response:
Thank you for sharing your feedback. I apologize for the smell of smoke you encountered while being here. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. I have shared your feedback with my entire team to ensure no future guest experiences the same. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Too noisy!!!!! Hear the floor sound from upstair The worse experience I ever had! I was stayed @room 219~very noisy! I heard the sound from upstairs all night long (u could hear a person is walking and walking) ~couldn't sleep good at all! I asked the front desk~~upstairs is the laundry room but the floor is not strong and durable enough? How come I could hear the sound from 3rd floor ? ! Not recommend this hotel!
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope to have another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
First of all I requested to be pick up at BWI, the shuttle bus never came , of course I had to taxi in. I had also requested prior to do the booking to be pick up st 4:30 am, the operator told me it wS no problem the shuttle bus will be there at 4:30 am, when I got to the hotel, the receptionist didn't even have me on the list , I was also yimd the hotel was 2 mls away, in reality it was7-10 miles . She want the nicest either. Never even apologized fir the I convenience. I am requesting that you refund me$59 for my taxi an I... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
On behalf of our entire team, I would like to offer my sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
asquerosamente sucio horrible! en el cuarto no se podia respirar por el olor a humo de cigarro. siendo un cuarto para NO fumadores.ya que soy asmatica. asquero. tenia moho en las paredes del baño y el piso estaba asquerosamente sucio. tuve ganas hasta de llorar.
Business response:
Natalia, thank you for your evaluation. We are sorry we failed to provide you with a clean room that you deserved and regret that the smoke compromised your experience. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Not happy Expedia put me in this hotel after they so called cancelled my room at the Laquita inn without any call or email! They put us in a smoking room, which smelled really bad! Didn't have a roll away bed available, the beds were very small, so we were smashed! The airport transportation was very unfriendly and I would never stay there again!
Business response:
Thank you for your feedback. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Don't recommend at all. Completely dirty room was not cleaned before we arrived. Shower had old soap, hair and rags in it. Floor was dirty also. No coffee for coffee maker and not vacuumed . Tray and gum stuck in drawers . It was the worst stay but we had no other options . And breakfast was a muffin and coffee at the lobby :( very disapponted. They said sorry !! REALLY !!!
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the cleanliness issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Gen... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.