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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, Uncomfortable and No Breakfast I decided to take my family to the National Aquarium in Baltimore and we wanted to stay outside the inner harbor to save a little money. It was NOT worth the difference in price. There was hair in the tub and on the linens and the beds were rock hard. One of the reasons we chose this hotel was because it offered free breakfast. Free breakfast meant "Grab N Go" breakfast that consisted of granola bars and dry oatmeal. There were 4 granola bars in a basket and ONE packet of instant oatmeal... read more
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that the room did not meet our company standards. Your comments were reviewed by the staff, and we will review the standards with all team members to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If the opportunity should arise, we hope you will ... read more
place is horrible. Condom wrappers near the bed, place was disgusting...gross. ...terrible....pick a terrible adjective. Been traveling for nearly 20 years. This was beyond gross.
Business response:
Thank you for your recent review of your stay. The room you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with all team members to ensure our proper procedures are being followed. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
What A Disappointment Having previously enjoyed a great stay close by at Staybridge Suites, I thought this hotel would be a safe bet. NOT. No one at front desk to check us in. It was15 minutes before a desk clerk appeared. The whole place smelled awful: musty lobby, garlic smell in elevator, skunk smell in corridors. No amenities in room besides 2 bars of soap and s tiny shampoo. No coffeemaker or ashtrays in room. Door to room would not lock upon exiting. Coffee in lobby "until it runs out," which it did before noon. "Grab ... read more
Business response:
Thank you for providing us with details about your stay. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that we did not meet your expectations during your recent stay with us. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Very bad experience House keeping did a terrible job. I checked in and got room 243. Room was smelly, bed was not sent and the bedding was on the floor. Went back to the front desk, he apologized (he had no clue why the room is marked as cleaned, when it isn't) and I got 239 this time. Bed was set but clearly bedding is not new. They did not change it. Everything on the bed looked used and was wrinkled. Too tired to go change the room and check other things, went straight to bed. Next day morning, there are no soaps and sham... read more
Business response:
Thank you for providing feedback on your recent stay with us at Extended Stay America. We are very sorry to hear about the issues you had with your room at check in and during your stay. We use feedback such as yours, to continuously make changes to improve our guests experience while they are staying with us. I plan to use your review as a topic of coaching for the entire team so we can make the necessary changes to ensure this does not happen again. Thank you again for leaving your feedback, we hope you will give us anothe... read more
see above it was not enjoyable from hair in the sink and tub to uncomfortable bed and pillows and bad tv channels
Business response:
Thank you for your recent review of your stay. We strive to provide all guests with the comforts of home, so I am disappointed to hear that we did not meet your expectations during your visit. Your comments were reviewed by the staff, and our housekeeping team is going through training to ensure we are meeting our quality standards. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Unreliable staff- Poor airport shuttle service. They totally stiffed me with the shuttle pick up. I was told they run the shuttles until approx. 9:45 pm. My flight arrived at 9:15 and I called them immediately for the pick up. I told them all I had to do was pick up my luggage from baggage claim. The baggage took longer than anticipated. When I went out to the shuttle pick up area, I waited for awhile. When I called the hotel, they said the driver already came. The hotel was 5 MINUTES AWAY. The driver would not turn around a... read more
Business response:
Thank you for your recent review of your stay. We were disappointed to hear your stay was not a positive one due to the limited shuttle hours. As the hotel's new manager, I am currently evaluating our shuttle hours and we will bring on additional staff to avoid your situation in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Terribly hard, uncomfortable beds and lousy pillow The bed was so uncomfortable and hard and the pillows were cheap. I stayed there 6 days and was so miserable that I should have just left but I already paid the whole bill so I was stuck. It was not much better then sleeping on the floor. The mattresses are not old they are just extremely hard and the pillows have no cushion just blah. I will never stay at one of these hotel chains again in my life. They should advertise to the Chinese because they love hard beds and thats t... read more
Business response:
We appreciate you bringing your concerns to our attention. We strive to provide our guests with all the comforts of home, so we are disappointed that we didn't give you the warm welcome typical of our hotel and that the bed comfort affected your overall experience. We can assure you we have reviewed your comments with our staff to ensure we are providing a pleasant experience to our guests and making them feel at home. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Outdated, Smelly and Old Front staff was nice. Hotel was smelly, old and outdated. Elevator smells like a dead animal. I requested the sheets be changed out again. Hotel staff was pretty rude about that. The blankets had stains and never got swapped out. One of my nights there, at 2am, there was loud talking outside my door. Conversation went on for 10 minutes. Then I heard the vacuum going. Housekeeping? the wall with the TV started rattling for unknown reasons. I would not recommended this hotel to family of friends. Never... read more
Business response:
Thank you for your recent review of your stay. We are pleased to read your remarks about the friendly staff. However, we are very sorry that your overall experience was affected by noise, and room quality. As the hotel's new manager I want to assure you my team and I are committed to providing a "home away from home" experience to our guests. I have shared your comments with the team and we are working diligently to prevent this experience from being repeated. I am grateful for the feedback you provided so we are able to con... read more
This was one of the worst hotels I've ever stayed at for the price.
Business response:
Thank you for taking the time to provide your feedback about our hotel. Please know we are sincerely sorry that our hotel did not meet your expectations. Here at Extended Stay America we are continuously making changes in order to provide our guests with the best stay possible. After receiving your feedback I am going to make sure our team here makes the necessary changes to ensure this doesn't happen again in the future. Your satisfaction is very important to us and we appreciate your feedback. We do hope you will choose to... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.