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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross Before we even checked in I noticed a filthy glass front door. Then our room was not clean. Dirty fridge handles, hair in bathroom, the carpet did not look vaccumed, bed looked slept in. When I complained to the night shift front desk he said he would take care of it in the morning but it was not mentioned to the day staff.
Business response:
Sharon, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Floors were horrible. I won't stay again. Bottom hallway smelled, room floors were extremely dirty.
Business response:
James, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
Horrific experience Hotel reeked so bad of weed and tobacco smoke, we had to buy frebreeze just to stomach the room. We also got to share one pillow, when we asked for another one they said they were out... they could give us a blanket to sleep on.....
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Terrible stay Arrived late. Room had not been serviced. Beds were not made. Used towels on floor. Bathroom dirty. I would not recommend this place at all.
Business response:
A well-maintained room sets up the tone for a good stay, and we apologize this wasn’t your experience. We understand your frustration with regard to having a clean room so your feedback has been taken seriously and it is shared with our housekeeping team to ensure they step up their game to deliver much better services moving forward. Please give us another chance to showcase you our improved side in the near future. Sincerely, Hotel Management
Never again! Toilet overflow rude front desk 1hr wait to check in
Business response:
Tessa, please accept my sincerest apologies for the maintenance and service issues you encountered while here. I have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Dirty crickets urine I have never had a hotel so bad that I decided to do a review but this hotel extended stay was far from what I wanted to stay in first room was uncleaned only bed made up room smelled stale like a dirty gym the second room the bathroom was uncleaned ring and hair in tub and dried Urine all on the seat of the toilet and to top the night off my husband killed two crickets and one chirp all night (couldn't get to it behind the fridge ) btw I just drove 7 hrs from Ohio and 8 mos pregnant if I didn't already ... read more
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Don't stay there!! Nothing good: poorly equipped, old noisy ac, old tv with poor picture, no one at front desk during evening, low life's who were yelling and cursing around kids during a mandatory evacuation at 515am, just awful on every level!!
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
The worse hotel It was the worst experience hotel stay ever!!! The bathtub water dripped all night and day. There was no wi-fi(it was advertised free wi-fi) I forgot my toothpaste I called room service to see if I could of purchase or if they had a complimentary toothpaste and of course they didn't have any at all. We will never go back there or to any Extended Stay America again!!!!!
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so ... read more
Business response:
Shunliang, we appreciate you evaluating your stay, and we are sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.