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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst. Toilets were not clean and mess everywhere. Toilet couldn't flush and there was a mess there. The sheets were dirty and smelling.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Review of Extended Stay hotel Bad hotel. You had to bring dirty towels down to front desk to get new ones. I had to get toilet paper from front desk. I only had my room cleaned one time in 10 days and I had to reserve that day. Terrible There was no kitchen utilizes, so I had to go to front desk to ask for fork, knives and frying pan. The condition of these items was shameful. The staff at the front desk did not seem to care. The GRAB and GO breakfast was a joke. The front door was locked at 11pm, which wouldn't have been a ... read more
Business response:
Richard, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
terrible hotel, facility is very old and run down. After checking in, we realized what a mistake this was. The room assigned to us STUNK, it smelled of animal urine. We proceeded to change room., the room was dated, everything was old and worn.
Business response:
Patrick, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will be discussed with appropriate individuals in our organization to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Business response:
Cierra, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Terrible place Was confronted to buy drugs by staff and guests. Reid staff with total disregard for anyone
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Robert, we appreciate you evaluating your stay, and we are very sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Stay from hell From the start of checking the lobby was filthy glass doors had not been clean the floors was not vacuumed. Getting in the elevator there was dirt on the floor stains on the walls and smelled like mildew. Getting to my room could not get in had to go back to front desk. I informed the front desk I could not get in my room she said wiggle the door knob. After it took me 10 minutes to get in the room it was a smell of smoke coming from the room. I went to take a shower and the shower knob was broken. I called do... read more
Business response:
Donmanick, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Gross Before we even checked in I noticed a filthy glass front door. Then our room was not clean. Dirty fridge handles, hair in bathroom, the carpet did not look vaccumed, bed looked slept in. When I complained to the night shift front desk he said he would take care of it in the morning but it was not mentioned to the day staff.
Business response:
Sharon, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Floors were horrible. I won't stay again. Bottom hallway smelled, room floors were extremely dirty.
Business response:
James, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.