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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overpriced dissapointment No dishes in the kitchen. No Ice Machine. Noisy Air conditioner. Depressing colors in room. Dingy hallway. Pathetic free breakfast. Poor smelling bath soap. Analog television stations. No business center. Great parking lot and landscaping, if only you stayed outside.
Business response:
Thank you for your recent review of your stay. We apologize for the lack of communication on the amenities we offer and the issues you endured with our equipment. I will begin discussing with our staff on how to improve upon these. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Wrong and confusing The overall room was nice.
Business response:
Thank you for your recent review of your stay. I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience a... read more
Not happy that there was no coffee maker in the room. There was someone's old comb in the chair by the table and the room did not seem to be very clean.
Not really a hotel These accommodations are meant to be for people staying in Baltimore for an extended stay. There is a mini kitchen in the room which most people on an overnight stay would not use, there is no shuttle to the airport, nor are there any food options within walking distance. Save yourself the expense of taxis and stay at a more accommodating hotel that includes a resturant or is close to the some.
Beware of bedbugs I got bit all over my body. Don't let this happen to you or your family. You've been warned. That is all.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the issues you encountered during your stay. Please know that we have taken the necessary steps to ensure this is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Could have been better Even though I had booked a non- smoking room through hotels.com, I was placed in a smoking room, which obviously smelled awful. The smell was enough to leave me in a bad mood but on top of that three lights out of the six did not work. I quickly called the front desk and requested a room change, and the person on all changed the room. Although this room is better than the smoking one, the sheets smelled odd, as if they hadn't been cleaned, and still smelled weird. Not only that but you could hear every... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Sketch hotel. Room was dirty and had cigarrette burns on rugs. Countertops were so dirty i used my room key to scrape off left over food. Bathroom was very old. Fixtures were corroded and escutcheons not attached around shower controls. Holes in walls had been poorly patched. Caulk was loose and moldy. Fridge needed to be replaced. Certainly not like your typical Extended Stay Hotel!
Business response:
Thank you for your review. I sincerely apologize for your room conditions. Please accept my apology. I discussed your comments with the team, and we are taking action to make sure our rooms are up to standard. I really appreciate you bringing this to our attention.
Bug infested, filthy The first room was but infested with roaches running around. The second room had urine on the toilet seat. Left after 2 tries.
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.