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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really bad. Not a good place to stay
Condition of room was not up to par. Couldn't get the shower to work. Sink drain was jammed. Hook falling off bathroom door. Stayed in two other extended stays in other locations, and they also had things wrong. Hair dryer missing in one. Rooms smelled bad. Would not stay at this hotel again in any location.
I suggest a better continental breakfast !!
Business response:
Andre - Thank you for your review. We are sorry to hear that our grab-and-go breakfast did not meet your expectations. We strive to provide a variety of quick breakfast items for our guests that do not have time to cook in their fully equipped kitchens. We will review your feedback and look for ways to continuously improve our offering. Thank you again for your feedback. We hope to have the opportunity to host you again in the future.
Terrible experience Arrived late (after confirming late arrival), exhausted from traffic delays. Desk clerk was snarly and not helpful. Bathroom fan sounded awful - loud and rumbling. Towels were thin and rough. Bed was overly firm. Free WiFi was slow (so much as to be useless) and there was an additional fee for faster internet service. Worst of all, after we had finally gotten to sleep, we were awakened by a child shouting down the hall for its mother. Endlessly. This went on for about a half hour. My husband called the de... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Did not like it at all. Bed was uncomfortable. Room too small
Won't Return Hotel appearance was OK. Woman who checked me in was curt and unfriendly. Room was hot upon entering and smelled of Indian Curry. Shower was broken and would not work. Highly disappointed in my stay.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I am retraining our front desk staff as well as making sure we are thoroughly inspecting rooms prior to guest arrivals to ensure your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Don't stau The first room was smelling nasty true second room was spiders I saw three of them the room pea smelling and the fourth room was okay but didn't sleep pulse they are lazy never will stay here again I promise!!!!!!!'!!!!!!!!!!!!
Old Looking and Dusty Was shock when I entered the room. It was a non smoking but smelled lime it was a smoking room. We got there very late and was to tired to complain. Beds are hard blankets forget about it. I asked the house keeper to come back. They never did to clean my room. Lucky I didn't need to spend much time in there.
Terrible Service! The room was a musky smelling and the bed was hard to sleep in. It was really hard and uncomfortable. I went out to grab some food and there were no dishes in the cabinet. No plates, forks, or glasses. I called the front desk and asked for plates and silverware, but the woman at the front desk asked me to come downstairs to get them. I had already changed in to my PJs and didn't want to get redressed again, so I h=just did without the dishes. Don't advertise that you have a fully equipped kitchen, if that's... read more
Business response:
Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to coach our staff on the importance of providing professional customer service and making sure our amenities are clearly communicated during check-in. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.