Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Mary 

on Expedia

8 years ago

What A Disappointment Having previously enjoyed a great stay close by at Staybridge Suites, I thought this hotel would be a safe bet. NOT. No one at front desk to check us in. It was15 minutes before a desk clerk appeared. The whole place smelled awful: musty lobby, garlic smell in elevator, skunk smell in corridors. No amenities in room besides 2 bars of soap and s tiny shampoo. No coffeemaker or ashtrays in room. Door to room would not lock upon exiting. Coffee in lobby "until it runs out," which it did before noon. "Grab ... read more

Anup 

on Expedia

8 years ago

Very bad experience House keeping did a terrible job. I checked in and got room 243. Room was smelly, bed was not sent and the bedding was on the floor. Went back to the front desk, he apologized (he had no clue why the room is marked as cleaned, when it isn't) and I got 239 this time. Bed was set but clearly bedding is not new. They did not change it. Everything on the bed looked used and was wrinkled. Too tired to go change the room and check other things, went straight to bed. Next day morning, there are no soaps and sham... read more

Nicholas 

on Expedia

8 years ago

see above it was not enjoyable from hair in the sink and tub to uncomfortable bed and pillows and bad tv channels 

Tina 

on Expedia

8 years ago

Unreliable staff- Poor airport shuttle service. They totally stiffed me with the shuttle pick up. I was told they run the shuttles until approx. 9:45 pm. My flight arrived at 9:15 and I called them immediately for the pick up. I told them all I had to do was pick up my luggage from baggage claim. The baggage took longer than anticipated. When I went out to the shuttle pick up area, I waited for awhile. When I called the hotel, they said the driver already came. The hotel was 5 MINUTES AWAY. The driver would not turn around a... read more

Delbert 

on Expedia

8 years ago

Terribly hard, uncomfortable beds and lousy pillow The bed was so uncomfortable and hard and the pillows were cheap. I stayed there 6 days and was so miserable that I should have just left but I already paid the whole bill so I was stuck. It was not much better then sleeping on the floor. The mattresses are not old they are just extremely hard and the pillows have no cushion just blah. I will never stay at one of these hotel chains again in my life. They should advertise to the Chinese because they love hard beds and thats t... read more

Marie 

on Expedia

8 years ago

Outdated, Smelly and Old Front staff was nice. Hotel was smelly, old and outdated. Elevator smells like a dead animal. I requested the sheets be changed out again. Hotel staff was pretty rude about that. The blankets had stains and never got swapped out. One of my nights there, at 2am, there was loud talking outside my door. Conversation went on for 10 minutes. Then I heard the vacuum going. Housekeeping? the wall with the TV started rattling for unknown reasons. I would not recommended this hotel to family of friends. Never... read more

Susan 

on Expedia

8 years ago

This was one of the worst hotels I've ever stayed at for the price. 

rp 

on Expedia

8 years ago

Hotel for work Front desk staff looked she would rather be At the dentist then at work. Got to the room and it was hot. Ok no big deal. The bathroom had one tiny bath soap. So I guess I have to pick...wash my hands and face or wash by body... I chose to do the soap shuffle. Does it cost that much more to have two soaps in one room? Last, half the TV channels had snow on them. It like I was back in 1982 at mom and dads house! I asked for a room change, but was told that they are full And can't change my room but will have som... read more