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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away! Never again. Checked in at 1am after a very long day. Just wanted to sleep for a few hours before my flight. Room was a horrible smelling smoking room. Called down and the staff told me that I'd booked a smoking room. Not true. My booking clearly said non-smoking. Between the uncomfortable cheap pillows and the smell that was so strong, you could taste it, I finally got up at 5 am and left for the airport for a 1p flight. Had to get out. This is the second time in two weeks this happened at a different location,... read more
Business response:
Thank you for choosing to stay with our brand once again. We are terribly sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We invite you to come back a... read more
Terrible experience it was horrible. Spiders coming from ceiling in bathroom while showering. No wash cloths. No iron.
Business response:
We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please know, fresh linens and towels along with any toiletries are always available at the front desk and are complimentary. I hope you will accept my apology and consider giving us another chance to show you the outs... read more
Smoking Room Made a reservation through Expedia, two hours before check-in. They put me in a smoking room that smelled so terrible I could not sleep. Said it was the only room available.
Business response:
Thank you for staying with us and for sharing your concerns. Please accept our apologies for not meeting your expectations. Our team strives to ensure a comfortable stay with outstanding service for each guest. We are sorry this was not your experience and hope we can earn your confidence again should you allow us an opportunity to accommodate you in the future. Sincerely, General Manager
Miss leading on website Pictures were nice on Expedia. Trash was everywhere outside the doors. The mattress had stains and no dishes were in the room. The front desk person had people hanging out in the lobby. Very bad
Business response:
Devin, thank you for choosing to stay with us. I am sorry we fell short of providing you with excellent service. Our goal is to offer consistently great service to all of our guests, so I apologize for failing in our efforts during your stay. I hope you will visit us on your next trip to our area and give us another chance to demonstrate the hospitality that we normally provide. Sincerely, General Manager
The shower water was almost nonexistent. There was a moldy smell in the hallway. And the kitchen floor was a little sticky. I do not expect much for when I stay overnight at hotels, but I would not recommend this place to anyone.
Pick another place. Bed had strands of hair on it. Tub had strands of hair on it. Some kind of bug was on the sink in the morning. Not clean. Continental breakfast was Sara Lee muffins in a plastic wrapper and coffee. Will never stay here again.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We make every effort to provide our guests with a great stay, so we are sorry to hear that we failed because our room did not meet our company's quality standards. To prevent this from happening again, our team is adding an additional inspector to put more eyes in our rooms to ensure are standards are being met. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will giv... read more
Lobby and front desk check in was not professional. Room was fine, but broken lamps, dented shades etc. Bed was surprising comfortable. The best part of our stay was the woman that drove the shuttle bus to the airport. Very friendly and helpful.
Business response:
Thank you for taking the time to write a review of your stay. We truly appreciate your comments about the bed comfort ,as well as, your kind words about the shuttle driver; however, we are saddened to hear that the room and the first impression at check-in did not meet our standards. Your comments were reviewed by the staff and we will work together as a team to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us th... read more
Unbelievable The room was clean but the bathroom wasn't cleaned very well. We were awakened from our sleep at 2:00 in the morning due to a fire in another room onthe other side of the building. We assumed we had to evacuate. There were no communication from the staff before and after the fire. The hallway had a very strong marijuana stench. It was very discomforting. I would not stay here again. My experience was not pleasant.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We make every effort to provide our guests with a great stay, so we are sorry to hear that the room did meet our quality standards. We also regret that due to an incident in a guest room the building was evacuated. We regret you did not receive the letter we put in guest rooms to apologize and explain the incident. To ensure your experience is not repeated, we are reviewing our standards with all our staff and holding additional... read more
Awful beyond belief I was unable to board my flight out of BWI and ended up needing to stay an extra day. Rather than traveling back to Washington DC, I booked a stay at Extended Stay - BWI Airport. It was affordable and available last minute, but to say it was an unpleasant stay would be the understatement of the year. I booked a 'non-smoking room' but the entire FLOOR reeked heavily of cigarette smoke. The window was open when I first entered into my room, most likely to air it out, but it was no help. The room smelled atr... read more
Business response:
Thank you for the feedback about your stay at our hotel. We are disappointed to hear that you did not have an enjoyable stay with us due to room odor. We can assure you that we are working on converting the entire hotel to non-smoking to provide our guests with a better experience. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.