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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad service staff Never somebody came to clean the room. When I asked the first day where the restaurants are, the answer was very poor.
Business response:
John, thank you for being our guest and for sharing your feedback. We apologize you were unhappy with our housekeeping services. While this service is done on a weekly basis to respect the privacy of our guests, we are always happy to provide this to you on your request, at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us ag... read more
Horrible customer service This is the worst hotel I have ever stayed in. The customer service was exceptionally poor. They did not even want to refund my room deposit when I left the room until I stood my ground
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
No WiFi, room not clean for 2 days, I cannot recommend this hotel to anyone, staff were nasty no WiFi to complete my work. I was in school, unable to complete my assignment it was too bad.
Business response:
Thank you for your feedback. We sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We regret we were not able to repair the issue while you were here. We have followed up with our Engineering team to address and correct any remaining issues. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We invite you to come back and validate the cha... read more
Staff was rarely at desk. No supplies in kitchen. The kitchen had nothing. No dishes nothing at all. Place was filthy. Bathroom had nothing but soap. We had to take towels to the desk to exchange and had to wait overnight for fresh ones. The smell of marajuana was constant. Very sketchy place. This place was awful and ghetto
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Thank you for reviewing your experience at our hotel. We apologize that your stay was unsatisfactory. We hope you will stay with us again so we can provide you with the excellent experience you deserve. Sincerely, General Manager
Sheets were clean but the rest of the room was not. Gross stains on the chairs carpet and tv stand had dried food on it. Bathroom was clean but had a half empty TP roll. For 60 a night you can't expect to much but I'd rather pay double and stay next door at the Hilton next time. Hallways and stairwells smelled strongly of marijuana and cigarettes. Lobby was far from inviting. Staff was friendly but could use some improvements on their interpersonal skills. Surprisingly quite for the amount of people there.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Never staying in this Hotel again!!! Place is dirty, beds not comfortable, hotel and specially room smells like cigarettes. I got bite bugs from the room!!!!!
Business response:
Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. This is not the experience we generally provide, and it certainly does not meet our standards. Thank you for your candid feedback, and we hope you will provide us another chance to serve you better in the future. Sincerely, General Manager
Don't stay here. Have stayed at several Extended Stay America's, this is by far the worst I have stayed at. Hotel website advertised hotel shuttle with no hours mentioned. Discover upon arrival at hotel shuttle didn't start till 6:00 am, I needed to be at the airport no later than 5:30am. Staff said we can order a cab that I could pay for. Room was very run down, pillows were as flat as could be, the tub facet was broken and too several minutes to get get it working correctly. Over all room condition was old and poorly maint... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.