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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Truck stop Motel dump The overall area was pretty good you pull into the hotel and it's a bunch of trucks get inside and it's even worse. Outside was scary some areas where darker than others was worried about leaving my car out in the parking lot. Got into the room was not comfortable at all I immediately checked out after I checked in
Business response:
Thank you for staying with us. We regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously. We hope you will stay with us again for a more relaxing experience. Sincerely, Hotel Management
Dirty room Sheets were dirty. The sheets had several strands of hair has if they had not been washed. Same with the shower.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Quite disappointing. The conditions of the rooms and the exterior needs work, and some updates. Staff was really friendly and helpful. Location is good..Sleep and Go..
Business response:
I apologize for the disappointing stay you had with us. We are disappointed to read that you were not pleased with your room. Your feedback is important to us as it will help us to improve our guest experience going forward. On a positive note, we are pleased you loved our convenient location and the service we offer. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
I Room was dirty , no trash can in tha room , table and bathroom wasn't wiped down and the pillows was dirty
Business response:
Kevin, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Dirty, light bulbs didn’t work one towel dirty and smelled of smoke. Had a 2 yr old an there’s no elev
Business response:
Cathy, I am very sorry we failed to deliver the exceptional stay you deserved. We are sorry for the odor issue you encountered and the issue you had with our in-room amenities. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Sink leaked water onto floor Remote control for tv did not work Broken toilet seat Only six tissues left in box Cracked bath tub Heat didn't work
Business response:
David, we are sorry to know you were inconvenienced by the maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
One of the ladies that works the front desk is very rude.
Business response:
Thank you for taking time to post your review. We apologize for the service issue you experienced and regret the inconvenience caused. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to offer an exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Business response:
Kevin, thank you for choosing our hotel. Our first priority is your satisfaction, and we apologize we failed to deliver this while you were our guest. We hope you will give us another chance to prove ourselves, and we hope to see you again on your next trip to our area. Sincerely, Hotel Management
Don't have a comfortable hotel feel to it. Have kitchen in the room but no pots and pans or glasses. Have to take dirty towels and washcloths to the front desk to change out. I wasn't impressed by far.
Business response:
We're sorry you experienced many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your feedback will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.