Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Shawn, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Durrell, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Veneicia, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Natasha, thank you for choosing to stay with us and for the feedback. Although you liked our well-maintained accommodations, we apologize for the noise you encountered from other guests in the hotel and any difficulty you had with our parking facility. We regret the inconvenience caused, and we hope you will give us another opportunity to serve you better. Sincerely, Hotel Management 

Business response:

Sheila, we are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry you did not find your bed comfortable. We will share your valuable comments with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Please know, kitchenware for your suite is available and kept at the front desk upon request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us a second chance to deliver the type of experience you should always ... read more

Business response:

Please accept our apologies as we were not able to accommodate you in the room of your preference. Your feedback has been discussed with the appropriate team to find out what went wrong and take measures to ensure this does not repeat. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management