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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again!!
Business response:
Dear Deborah, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
The whole area was sketchy. Homeless people camped out near the hotel begging for money. The outside of the hotel had 5 big garbage bags thrown on the ground. Several people lurking around cars. Inside smelled like marijuana and mold. The front desk person was not behind the counter, took several minutes to find her. Checked in, got the key went up to the room, the hallway was dimly light, smelled of urine and opened the room door to discover the room was already occupied and trashed. Went back downstairs, told her the room ... read more
Business response:
Dear Aimee, We're grateful for your feedback following your stay. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Additionally, maintaining a safe environment for our guests is of the utmost importance to us, and we assure you that we have security on our property around the clock. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your futur... read more
I’ve been there twice , and the receptionist wasn’t at the front desk. Had to wait 5 to 10 minutes before someone showed up to check me in. The first time I was there, rotten food was smelling from the sink area which was very uncomfortable. My second time there, There was heavy weed smell in the hallway! I really like the location, but I hope to get somewhere better.
Business response:
Dear Adeshola, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to making improvements. Additionally, cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. We value you as a loyal guest and would appreciate the opportunity to provide you with the exception... read more
Hallways smells pretty bad, room needed maintenence, shower head hose disgusting lots mold, furniture falling apart, trash in the main entrance, weird ppl smoking weed in the main entrance passes midnight and yelling at each other
Business response:
Dear Luis, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Ma... read more
Terrible Hotel was dirty and stunk. Definitely wouldnt recommend.
Business response:
Dear Anthony, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
Nothing, this property needs to be demolished and rebuilt.
Business response:
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Terrible place to stay.
Business response:
Dear Nzunguta, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We would have welcomed the opportunity to address your concerns while you were still here and apologize for not meeting your expectations. We hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Smelled like weed in the hallway and in room
Business response:
Dear Heather, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.