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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was absolutely nasty. There was hair in the bathroom, the towels were old and stained, the carpet throughout the building was soiled, the countertops were in disrepair, the walls were poorly painted, the hallways smelled, the electrical box in my room was sealed shut with a random screw, the floors were sticky, the toilet was dirty, and this is a SHORT list of the issues! Never stay at this hotel. Expedia should cease to allow this hotel to be accessible via its website.
Business response:
Dear Todd, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel... read more
Nothing
Business response:
Dear Rosa, Thank you for taking the time to share your rating. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
After regular check in hours, the lobby door is kept locked. I was calling the front desk for over 20 minutes. I was finally let in by another hotel guest. After waiting another 15 minutes, the front desk lady finally came back smelling like marijuana saying she was on break. Once entering my room, I noticed a huge puddle of water under the bathroom sink. I placed a towel down with the intentions of informing the front desk but couldn't locate anyone again. I was informed that I would need to check out when leaving but again... read more
Business response:
Dear Danielle,We sincerely apologize for the inconvenience you faced during your stay, particularly with the delayed check-in, the condition of your room, and your interactions with the staff. This does not reflect the experience we aim to provide, and your feedback is crucial in helping us improve. We understand how frustrating it must have been, and we are committed to addressing these concerns with our team to prevent such occurrences in the future. We hope you will consider giving us another chance to provide a more seam... read more
The manager refused to extend us because I was 15 mins late checking in… I was staying long term or trying to atleast but I had to pay for each day. On like day four or five I went to extend and because I didn’t pay by noon she refused to extend my stay however my app said I didn’t have to check in until like 4pm. She had a terrible attitude from the get go from days of earlier and wouldn’t even hear me out even though I explained I was at the hospital the night before and had paperwork to prove it.
Business response:
Dear Samantha, We regret to hear about the challenges you encountered with the extension of your stay and sincerely apologize for the disappointment and inconvenience this has caused. Your feedback is highly valuable, and we have promptly shared it with our team for a thorough evaluation to ensure improved handling of similar situations in the future. Thank you for bringing this to our attention. Our commitment is to ensure a positive experience, and we hope you allow us to provide excellent service on your future travels.Si... read more
All of the above comments apply. It was terribly dirty and was an unsafe feeling
Business response:
Dear Shannon, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We value your concern and look forward to continuing to im... read more
There was clearly what looked to be a bullet hole in our window. The door didn’t lock so we used the fridge. Also, no blow dryers at the facility. Be sure to pack your own.
Business response:
Dear Dana, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,980 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.