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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
noisy people above us. clomping around until fire alarm went off. complained to staff about noise. Continued making noise until 3 am. bugs in bathroom and kitchen area
Business response:
Dear Roxanne, Thank you for choosing us for your recent visit. We are sorry to read of the noise concerns during your visit and their impact on your comfort. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for y... read more
The beds were uncomfortable and the whole place smelled of cigarette smoke. I had to move to a room on the 3rd floor and I still smelled weed the whole time. The front desk staff were excellent and tried their best to accommodate me but the whole place had a “pay by the hour” feel.
Business response:
Dear Shannon, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We also apologize for your issues with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We have taken note of all the concerns you raised to address them adequatel... read more
Very few electrical outlets that can be used to charge electronics like laptop, phone, etc. This was a room with two beds and had 1 outlet in easy reach and 1 in the kitchen and 1 in the bathroom. Pet fee was not prominent in listing and buried in the property amenities so got to the hotel and was told about the fee at that time. Had non refundable reservation so was committed at that point. Would like to see something on the main listing page indicating other fees may apply with a pop up of what they might be. Kitchenette h... read more
Business response:
Dear Chris, Thank you for staying with us and leaving a review. We are sorry you were unaware of our payment policy and the inconvenience you encountered. We try to keep our guests informed by publishing the deposit policy on the booking sites. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. Thank you for providing us with helpful information to enhance our future services fur... read more
Expedia should not even advertise for this hotel, it was so bad. The room was filthy. It sounded like there was a royal rumble wresting match above us all night and the staff was indifferent. Please do not give this place a chance. You will regret it!
Business response:
Dear Sara, Thank you for taking the time to review our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality... read more
I am in 216, right above the lobby office, and all I hear is the employee below banging/slamming doors or cabinets...
Business response:
Dear Bryan, thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise. We have discussed your comments with our team and will make changes to better serve our guests. Thank you again for your feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
Staff was knowledgeable and competent. Room surfaces were clean though clearly worn. Old carpet stains, cabinet delamination, incredibly noisy fridge, kitchen hot water drip, etc. ROAD NOISE WAS INTOLERABLE and the heat/ac unit didn't have a continuous fan to block out road noise, it cycled on and off with the noisy fridge all night. Couldn't get a good night's sleep!
Business response:
Dear Michael, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
This hotel was mainly for long-term guests.. 6 months or more. They allow pets which is fine but they could’ve done more to eliminate all the pet odor through the hallways and lobby. Stayed for multiple nights and asked for fresh towels and got lectured on how they don’t replenish the towels every day after about a 45 minute back-and-forth conversation I had to go get all my dirty towels and bring them down to them before they would give me cleans ones.
Business response:
Dear James, thank you for being our guest and sharing your review. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We have discussed your comments with our housekeeping team to ensure they are more diligent with their efforts. Our Brand policy requires us to keep the clean towels and linens at the front desk to ensure their cleanliness; however, this does not justify the behavior of our associates. We apologize on behalf of our staff at the front desk for not ... read more
Terrible stay! My first room had bags of trash on floor and no bedding. New room was serviced, but entire hotel was dirty and smelled bad. Stay somewhere else!
Business response:
Dear David, thank you for taking the time to review your stay with us. It is disheartening to read about your experience. We have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we regret that it did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,502 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.