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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poop on the Toilet Seat I have stayed at this particular Extended Stay several times, and this is by far the worst. First, the cleaning person couldn't have cleaned the bathroom, because there was poop on the toilet seat when I lift up the cover. The shower wasn't clean at all. I had to wipe the toilet seat several times. It was just horrible. I wish I could say something nice, but I can't lie it was terrible.
Business response:
Richard, we hate losing our loyal guests and are extremely sorry for letting you down during this visit. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with our housekeeping team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The toilet kept running Had a restless sleep The room had a order to it
Business response:
Thank you for being our guest. We are sorry for the issues you had in your room. We have alerted our maintenance team about the toilet, and they are checking and fixing it immediately. Also, we have asked our housekeeping team to deep clean the room to remove the odor. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
When we got back to our room from going to dinner there was someone sitting on the floor in the hallway next to our room with head phones on and phone plugged into outlet in y’all, it was advertised as having coffee maker and small kitchen, there was no coffee maker no cups no nothing just sink and refrigerator
Business response:
Thank you for being our guest. We are sorry that you felt unsafe while here. take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Really old property and the staff needs help. They are very nice but can’t do it on their own. Also, note that there is no daily maid service. You should be told this when you check in
Business response:
Brad, thank you for staying with us. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Check in guy was less than unfriendly, but my main beef is that out of the whole hotel he sticks us directly beside a pet room. This pet room clearly had an owner who left there dog their and it was yapping all night long. We left. Even when I went to check out they really didn't care that much. Also room says it's extended stay but they don't even stock it with any glasses for water or anything.
Business response:
Thank you for being our guest. We apologize for the inattentive service you received from our staff and for the inconvenience you had due to it. Please be assured that we have discussed your feedback with our front desk team, and we’re taking appropriate steps in order to be more diligent moving forward. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us an opportunity to ... read more
Business response:
Robert, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
They dont take cash. Never experienced nothing like this before.
Room kitchen area not clean. I had to clean. Carpets not clean. Out dated
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
they dont have any housekeeping to clean the rooms and pass out towels
Business response:
Thank you for taking the time to give us your feedback. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.