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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is in a great location, but it is in dire need of renovations and general daily upkeep. Each time I entered the building, there was a terrible smell, not due to cleaning supplies or other chemicals. The automatic hand sanitizer sprayer in the lobby was empty upon my arrival and was never refilled. The bed linens and towels (some, very thin and discolored) seemed clean, thankfully. There was no hot water in the bathroom (sink and shower). The hot plates in the kitchenette were very rusty, and the freezer had a th... read more
Business response:
Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
The staff were nice but you can tell by how little the cleaned the hallways that you knew they didnt clean the rooms correctly. They gabe me a handicap room after i asked not to have one and paid for a regular room!
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. Also, your concern regarding the cleanliness of your room will be shared with our housekeeping department so that corrective measures can be taken. We do hope you will reconsider stay... read more
The property was run down and smelled horrible. Their were guest walking with no shoes on. There was one adult male guest who made inappropriate contact with an obvious underage female. The room itself was subpar, the safety located on the inside lock of the door was broken. The refrigerator was filthy on the outside like it had not been cleaned in months. The photos located online for advertisement are very misleading. I had to have my keys programmed 2 times in under an hour. The baggie carts were barley functioning. This ... read more
Business response:
Thank you for reviewing your stay with us. We are sorry for the disappointing experience you had while you were here and apologize for the cleanliness as well as the maintenance issues you encountered. We will share your comments with our housekeeping as well as maintenance teams and make sure the problems are resolved. We hope to have the chance to welcome you back and provide you with the seamless stay you expected. Sincerely, Hotel Management
My daughter got bit by an insect in her sleep, and the front desk attendent recorded it but did no follow up. The stay was almost one week ago, and the bites are still visible on my daughters leg.
Business response:
Thank you for staying with us and for sharing your feedback. Please accept our apologies for the housekeeping issue you experienced and regret the unresponsive service you received from our front desk associate. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you and your daughter will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Safe travels! Sincerely, Hotel Management
ot an extension of home. This was a terrible experience. It was late when we checked in and we were told that there was not a room avaiable. The receptionist asked us to be patient and she found a room for us. Upon entering the room, there was a puddle of water sitting on the floor by the door. The refrigerator was hot and the entire room had a pungent smell. Walking into the restroom, the toilet and tub were terribly stained and there were roaches under the sink. The wash cloths and towels were very dingy looking. There was... read more
Business response:
Kasandra, thank you for sharing your review. We are sorry for the reservation issue you encountered upon arrival and regret the inconvenience caused. We also apologize for the issues you had in the suite assigned to you. We understand your frustration and have shared your feedback with the housekeeping and maintenance team to improve our service and facilities going forward. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
The property was ok i was just disappointed that when i went to my room it smelled like smoke and they told me that the other room th3y had available was worst.
Business response:
Thank you for your review. Please accept our sincerest apologies for the unpleasant smell you encountered, and we regret the inconvenience caused. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
This hotel was uncomfortable and unclean. They had people walking and arguing all night and drug addicted staying there. The staff was nice but the stay was scary.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We are also sorry for the inconvenience you had due to the other guests on the property. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.