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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash in the room from previous guests. Floor was dirty and sticky. Bathroom had hair on the shower walls and bottom of the tub was dirty. No stopper for the sink so we couldn't wash the dishes. Heard doors slamming all night and people walking above our room sounded like they were stomping. Highway traffic was very loud. The breakfast to go is a joke, it was mini muffins and oatmeal and coffee. No place to sit to eat meals except a small table which had one desk chair. The only good thing was the beds were comfortable. Over... read more
Business response:
Dear ALLEN, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.aSince... read more
Unfriendly workers.
Business response:
Dear Karen, Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. This issue has been addressed with our staff to ensure it will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon.Sincerely,Hotel Management
Front desk personnel not friendly or that helpful
Business response:
Dear Heather, Thank you for staying at our hotel and for sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Room smelled like pet urine. No pots, pans, or utensils for the kitchen so not terribly useful without going to buy all of those items to make it work for making own food there. Staff wasn't very professional or interested in our issues.
Business response:
Dear Michelle, Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Also, we regret that the condition of the room did not please you. We have shared with our housekeeping team to review the spots and take action. Please consider us again; we hope to provide you with a much more enjoyable experience ... read more
Booked a room and room was already given to someone else.
Business response:
Dear Kala, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
We got there st 4 pm. Our room was not ready. Then we learned the elevator was broken...this news came to us at 5. Our room was on the third floir. We are 77 years old and not able to drag luggage up 3 flights.of stairs. We asked for our money back. Was supposed to get an email this evening...which i didn't....not happy!!!
Business response:
Dear Lynn, We are deeply sorry for the inconvenience you experienced during your recent stay with us. It's disappointing to see that your room wasn't ready upon arrival, and we regret the challenges you faced due to the elevator. We understand the frustration this must have caused, especially given your circumstances, and we sincerely apologize for falling short of your expectations. Rest assured, we take your feedback seriously and are committed to addressing these matters with the appropriate individuals to prevent future ... read more
Outside looks like a normal okay hotel. Inside is another story. It’s horrible in cleanliness no changed sheets, stains everywhere and you can hear everyone and everything. And just unsafe as well. Only good thing is the washers and dryer’s. -5/10 do not recommend!!
Business response:
Dear Jonaye, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended car... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.