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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible staff at the reception… screwed up our reservation , payed in full weeks before for a ground level room. She than sent us to a 2nd floor room, in renovation… It’s very clear this hotel (which otherwise would be ok), needs a good management. Allan the maintenance guy saved our stay. Fixed up a room for us on the main level and made somehow the reception lady to behave properly… In our opinion he has manager quality, but don’t know if that is what he wants.. Thanks Allan!
Business response:
Dear Jeno, Thank you for selecting us. The front desk team's behavior in handling your request was unacceptable, and we apologize for that. We will discuss this with our staff to find out what went wrong and to handle this situation better. We make every effort to provide service above and beyond your expectations. Regrettably, the room's condition, which disappointed you, will be discussed for improvement. Our housekeeping team is already checking the room. On the positive side, thank you for mentioning Allan's services. Pl... read more
They kicked me out for no reason
Business response:
Dear Ivan, We appreciate you writing a review. We are sorry for the issues you encountered on your arrival and the level of service our team members showed you. We also understand your disappointment and frustration. Your remarks have been shared with the concerned person for further action. Once again, we are sorry for letting you down. Please revisit for a seamless hotel experience. Sincerely,Hotel Management
Staff at check was rude. They accused me of making 2 bookings which I did not do. When they realized it was there mistake they never offered an apology
Business response:
Dear Deel, Thank you for letting us know about your stay. Learning about your issues with one of our staff members is very disappointing. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hot... read more
Staff was not great. The rooms stink and the area was noisy. Just not a good hotel for the price paid. Would recommend looking elsewhere.
Business response:
Dear Lisa, We deeply regret to learn about your recent experience at our hotel. Providing exceptional service is our utmost priority, and we apologize if we fell short of meeting your expectations. Your feedback regarding the staff and room conditions is concerning, and we assure you that we will address these issues with our team to uphold our service standards moving forward. We understand the importance of a comfortable and pleasant stay and are sincerely sorry for any inconvenience caused. We hope you will give us anothe... read more
Unfortunately we will never stay again It has to be the worst experience I’ve had in Billings so far unfortunately. Check in was great and the gentleman was great to work with. But when we got to the room it was freezing in there . It took forever to heat the room up and then the heater wouldnt shut off so it was hot as heck all night long, it very had to sleep. The shower would t get hot at all it was hardly lukewarm and the fan in the bathroom was so strong that you would freeze when you got out. The bed was so uncomfortab... read more
Business response:
Dear Eugenia, Thank you for staying with us. We would like to extend our apologies for the concerns you had in your room and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We are glad that you liked our check-in service. We appreciate you choosing us for your visit to the area and hope to accommodate you a... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.