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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was never cleaned by a house cleaner, and we had no towels. The bed was so hard and uncomfortable we could hardly sleep.
Business response:
We appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback y... read more
Stay Away Took 45 minutes for check in. No ice machine. Not a real breakfast (only granola bars and muffins). Hair on shower wall- bathroom was clearly not cleaned, hopefully the rest of the room was. Dead bolt didn’t lock. Given different room than the one booked. We spoke to the front desk and told that we would be notified by the manager about our experience and find ways to resolve the issue within 48 hours. Never received any contact from them. Overall, the worst experience in my life at a hotel.
Business response:
Mara, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that we are taking steps to ensure we are well poised to serve you better during your next stay. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
No one was around to clean. The elevator floor was always dirty for 24 hours. Nothing in the bed room as far as amenities, but soap. Kitchen but no utensils, or anything to cook with. First time disappointing.
Business response:
Thank you for your feedback. We are sorry for the issues you encountered and regret our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback will be used to improve our service moving forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Managemen... read more
3rd Chance for a Clean Room & Disappointed Again Yet again, a dirty room. Shower had lots of black hair and obviously hadn't been cleaned. Check-in is laborious as they demand all kinds of information that is none of their business.
Business response:
Susan, thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and... read more
Disappointed Worst place ever. Do not stay here. They had our rooms all screwed up had a handicapped room booked for my mom who is confined to a wheel chair. When we checked in it was not the room we booked. There was no roll in shower or recliner. We had to book an extra room. Which we had to pay for. Manager would not come down and accommodate nothing and would not contact us next day. We had to move a recliner from a mother room and we had to do that ourselves. Everyone that works at desk is are very rude. Including manag... read more
Very rude manager From my experience, when you go to a hotel, you expect to at least get a cup of coffee after your long ride. Not this place. No coffee, juice,etc. till morning. Dont expect breakfast either. All you may get is a muffin or piece of fruit. The manager needs to be retrained for people skills. He has a very nasty disposition. We POLITELY asked if they could make coffee, just one container and, he whirled around in his chair and gave us a very nasty NO. The only friendly person there was the blonde that checked ... read more
Business response:
Judith, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Our room had lights beside the bed but you turn them because there were no outlets! The bathroom needed a good scrubbing, especially the bathtub. We left and came back the next morning and they were very nice and helped me get a refund.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Listed as a pet friendly hotel, didn't say that there would be a $25 per night charge for a pet. I don't mind a nominal fee for having a pet but $25 per night is a bit excessive and should not be a surprise upon check in.
Business response:
Rod, thank you for being our guest. We apologize for any miscommunications that may have occurred regarding our pet policy. We are happy for our guests to bring along their 'best friend,' and our policy requires a $25 + tax per day, per pet, nonrefundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. Our policy is available on our website and should have also been communicated during your reservation confirmation and at check-in. We hope you enjoyed your stay overall, and we would love fo... read more
Found hair in the sheets and in the bathroom. Nothing seemed very clean in the room. Since we had just left a very clean hotel, this was not very pleasant
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.