Extended Stay America - Billings - West End

Business response:

Dear Steven, Thank you for your feedback. We appreciate your comments about housekeeping, and we'll address this to ensure a more thorough experience for our guests. We value your input and hope you give us another opportunity to provide you with an even better stay at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Tracy, Thank you for staying with us. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Elaine, Thank you for choosing Extended Stay America and for your great review. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you again for your review. We hope to see you soon!Sincerely,Hotel Management 

Business response:

Dear Timothy, Thank you for bringing your experience to our attention. We're sorry to hear about the issues you encountered during your stay. Please know that your feedback is invaluable, and we are taking the necessary steps to address these cleanliness concerns. We appreciate your understanding and hope for the chance to provide you with an improved experience in the future.Sincerely,Hotel Management