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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Incredibly professional and friendly staff. Property well-maintaned.
The room was clean, comfortable and nicely decorated. Bed was very comfortable.
Business response:
Dear Elaine, Thank you for choosing Extended Stay America and for your great review. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you again for your review. We hope to see you soon!Sincerely,Hotel Management
Your staff is your key to making money on the property. I have never dealt with such a caring staff, and very willing to help as much as possible. Your staff member Nicole seems to be the one who really enjoys her job and took great care of us! I am staying there to undergo cancer therapy and she is just made it that much easier for me and it is nice to wake up to a smiling face at the front desk. She should be in management if she is already not.
The price and the staff (night clerk), very helpful and well dressed.
Business response:
Dear Wayne, Thank you for choosing Extended Stay America for your recent stay in Billings. We're glad to read that you found our prices to be reasonable and that you had a positive experience with our night clerk. We take pride in providing excellent customer service, and we're pleased to know that our staff was helpful and well-dressed. Thank you again for your generous comments. We look forward to your next visit! Sincerely,Hotel Management
Hair in sink, counter dirty, door handles dirty
Business response:
Dear Timothy, Thank you for bringing your experience to our attention. We're sorry to hear about the issues you encountered during your stay. Please know that your feedback is invaluable, and we are taking the necessary steps to address these cleanliness concerns. We appreciate your understanding and hope for the chance to provide you with an improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,687 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.