Extended Stay America - Billings - West End

Business response:

Dear Misty, Thank you for choosing Extended Stay America. We are glad you were pleased with your stay and found our staff great. However, we apologize for not being happy with the noise. Your feedback is important to us, and our front desk team is always available to help you. We have noted your room choice for the next visit, where the noise interaction is minimal. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management 

Business response:

Dear Steven, Thank you for your feedback. We appreciate your comments about housekeeping, and we'll address this to ensure a more thorough experience for our guests. We value your input and hope you give us another opportunity to provide you with an even better stay at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Tracy, Thank you for staying with us. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Timothy, Thank you for bringing your experience to our attention. We're sorry to hear about the issues you encountered during your stay. Please know that your feedback is invaluable, and we are taking the necessary steps to address these cleanliness concerns. We appreciate your understanding and hope for the chance to provide you with an improved experience in the future.Sincerely,Hotel Management