Extended Stay America - Billings - West End

Business response:

Dear Duke, We're delighted to hear you had a pleasant experience at Extended Stay America. Our clean accommodations, convenient location, and helpful staff all contributed to your stay. Your kind words are appreciated, and we look forward to welcoming you back for future stays.Sincerely,Hotel Management 

Business response:

Dear Lorraine, We appreciate your feedback regarding the cleanliness of the bathtub. Your input is important as it helps us maintain our high standards. We apologize for any inconvenience you experienced and assure you that we continuously work to improve our guests' experience. We hope you'll choose to stay with us again in the future.Sincerely,Hotel Management 

Business response:

Dear Jeffrey, We are flattered by your kind review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all our guests, so we celebrate reviews like yours. Thank you for being our guest; we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Edward, Thank you for sharing your feedback. We understand that sometimes, details in the fine print can be easily overlooked. We hope that despite any initial inconvenience, your stay was comfortable and met your expectations. If you have any specific concerns or suggestions for improvement, please feel free to share them with us. Your input helps us continually enhance the guest experience. We look forward to the opportunity to host you again in the future.Sincerely,Hotel Management