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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty floor Check in was great and I requested a pet friendly room. The room was clean except for the floor. It was filthy. You could see that someone attempted to clean it and gave up. When I walked across the room I left the imprint of my shoe on the floor. No excuse not to mop the floors. Vacuuming is not enough
Business response:
Sylvia, thank you for choosing Extended Stay America and for taking the time to post a review. We are glad you were pleased with most aspects of your stay and that we were able to accommodate your requests. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have a chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
It was good place to stay, the front desk guy AJ was a pleasant person to check in with, he handled our situation very well with our service dog coming in at a later time, we appreciate the service!
Business response:
Bryan, thank you for being a guest at Extended Stay America! We are thrilled to know you liked the service provided by one of our associates at the front office and that you had a comfortable stay at our well-maintained hotel. We appreciate your praises and look forward to hosting you soon. Sincerely, Hotel Management
The lack of coffee at the front desk or no coffee makers in the rooms is something that the surrounding hotels aren't lacking.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret the inconvenience you had. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jason, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Room was clean except pillows were flat and smelled. Shower drain backed up with foul hair and was very cold due to no heat in the bathroom
Business response:
Richard, thank you for evaluating your experience. Although you had an overall satisfactory stay, we apologize for the issue you had in your suite. Your comments regarding the shower drain and the pillows will be discussed with the housekeeping team for their review and action. We hope to have an opportunity to deliver a better experience. Sincerely, Hotel Management
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Business response:
Travis, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.