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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was wonderful to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management
Not my best experience. There were a few things I felt uncomfortable about. Not all employees were wearing masks and no guests that I saw. There was no ice machine. I was given a room that was already occupied and walked in on other guests. On the other hand it was very quiet, no loud air conditioner running, little street noise, comfortable.
Business response:
Patricia, thank you for choosing to stay at our hotel. Although you had an overall pleasant visit, we regret the issue you mentioned. We realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such guidelines are being followed. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We value all your feedback and hope to see you again in the f... read more
One of the agents at the counter was rude, check in was late and there was no offer of compensation or apology, the mask mandate posted and document you had to sign were not enforced and management was unprofessional and dismissive.
Business response:
Tracy, thank you for sharing your experience with us. We sincerely apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate individuals to ensure a better outcome in the near future. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Super friendly staff and easy check-in process. I would definitely stay here again.
Business response:
Chris, thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for selecting Extended Stay America and for your five-star rating. We are thrilled to know we met all your expectations and you had an excellent stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice staff. Quiet. Great location. If you desire a clean and cozy stay away from home, Extended Stay is your best bang for your buck.
Business response:
Thank you for sharing your comments with fellow travelers regarding your stay at the Extended Stay America. We were glad to read about your experience and how much you liked our spotless accommodations. Thank you also for recognizing the professional service provided by our associates. We look forward to your next stay very soon! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Clean, but not great Our stay was okay. When we arrived we waited at the front desk to check in, while holding our heavy bags for 15 minutes. There was no employees to be seen. The room seemed pretty clean, so that was nice. But the bed was extremely uncomfortable. We were given a room right next to the stairs and all night, both nights of our stay we heard people running up and down them and in the hallway, laughing, yelling, pounding, etc.
Business response:
Thank you for taking the time to share your review. Although you liked the cleanliness of our accommodations, we are sorry for the inconvenience caused upon arrival. Moreover, we regret the noise issue you encountered due to the other guest on the property. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value all your feedback and hope to welcome you back the next time you visit this area. Sincerely, Hotel Management
Business response:
Stacy, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,728 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.