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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was exceptional and the staff were very very nice and accommodating!! I will stay again!
Business response:
Janet, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay and found the staff friendly and professional. Thank you once more for being our guest and we look forward to seeing you in the future. Sincerely, Hotel Management
it says they have a continent breakfast which isn't true.When booking I was trying to get before we headed home.I was disappointed
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will take this opportunity to ensure our website is clear about the offerings. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
OK for stay I think with the covid 19 that is happening they should of spread out the guests from neighboring rooms. Also the need to insulate their rooms i could hear the next door guests talking, running the tub water. Supply warmer or heavy OR Extra blankets they had the air set at 65 freezing temp.for the small room. Took til midnight for me to warm up so i could sleep
Business response:
Marilyn, thank you for sharing your evaluation with us. Although you had an overall satisfactory stay, we are sorry for not meeting your expectations for a relaxing visit. Your constructive feedback will be shared with the brand leaders as it will help us improve our guest experience. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
This is a good place to stop over. I particularly like having a large fridge/freezer to empty the cooler into and re-freeze the ice packs. Clean with pleasant employees.
Business response:
Sarah, we recognize your time is valuable and appreciate your feedback for Extended Stay America. It was a pleasure to know you had a comfortable stay in your well-equipped room and that you liked the friendly service provided by our team. On behalf of everyone, we invite you to revisit us on your next trip to our city. Sincerely, Hotel Management
Clean room friendly helpful staff good value for room
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our comfortable accommodations and friendly staff, but you found us to be a great value. We appreciate you being our guest and hope you will choose us again soon on your next visit this way. Sincerely, Hotel Management
Friendly gal at front desk
Business response:
Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage our team to keep up the good work. We hope you will choose us again on your next visit to the city. Sincerely, Hotel Management
Comfortable with amenities nice staff and overall a great price.
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and comfortable accommodations, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us and we hope you will choose us again soon. Sincerely, Hotel Management
Great service. Terrible bed. Service was great. Latoya helped me and she was a sweetheart. The room wasn’t bad but there was hair on the sink from someone shaving. My bed was AWFUL. It had a huge lump in the middle and I felt like I could roll off the side.
Business response:
Katie, thank you for choosing our hotel. We are pleased to know you liked our associates, especially the service delivered by Latoya. We will be sure to share your kind compliments with her. However, we are sorry for the cleanliness issue you experienced in your room. We have taken note of your comments and have shared it with the housekeeping team. We hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management
Property wasn’t as clean as it can be. Hand prints all over front doors look like they have been there for days during COVID
Business response:
Thank you for sharing your feedback. We are sorry for the difficulties you encountered during your visit and regret the inconvenience it caused. We want all of our guests to feel safe and comfortable during their stay, so we have been following strict procedures and guidelines to maintain a clean and fresh environment at our property. As an added safety measure, we are leveraging our partnership with professionals to clean, disinfect, and protect our hotel. We appreciate your business and hope to welcome you back for a bette... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.