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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room assigned to us was a "doggy" room. Smelled like dog, the throw rug had dog stains on it, totally unacceptable. The second room had recently been upgraded, new paint etc. The bed was comfortable, the towels were okay. Lacking in breakfast. Laid out in the lobby, Not much and very uncomfortable. Won't stay again.
Business response:
Larry, thank you for taking the time to review your stay. We’re sorry for the cleanliness issue you had in your initial room and for not meeting some of your expectations. Please be assured that we have discussed your concerns with our housekeeping, and we’re reviewing our procedure with them to make sure it is followed thoroughly. We will also share your feedback with our Brand Leaders so they can use it while planning the new breakfast offerings. We hope you will give us a chance to redeem ourselves the next time you are i... read more
Clean and comfy N
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Nathan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great value Nice and clean and quit. Good location for food and gas.
Business response:
John, thank you for your excellent review of Extended Stay America. We’re so delighted to know you loved our well-kept hotel and that our location was convenient for you. On behalf of everyone here, we invite you to stay with us again the next time you visit Billings. Sincerely, Hotel Management
We only needed a placed to stay for a night, so we didn't spend much time at the hotel. We had our dog with us, yet we were still put on the 3rd floor, which usually doesn't happen when you have a pet. The hotel had 'Free Breakfast' listed, which was part of the reason we chose the hotel, however all they had was dry, pre-packed muffins, granola bars, and coffee. Overall, it was a clean and decent hotel to use as a pit stop, but I probably won't ever book here again.
Business response:
Shannon, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Business response:
Sharon, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Don, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.