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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hair was left in the bathroom from previous guest.
Business response:
Joe, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback in regard to the cleanliness will be shared with our housekeeping team. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
We liked the large, clean, king size bedroom on the first floor. We liked that we could open the window instead of running AC or fan; we liked the cleanliness of the room and bathroom. The bathroom had ample room to put our things. The room had a full kitchen; however, there are no utinsels provided; found out you can ask at the desk; don't know if there is a charge for them or not; there is NO ICE MACHINE and NO BREAKFAST. The room was $90+tax+99. Was in walking distance to two restaurants.
Business response:
Thank you for being our guest. We are happy to know you enjoyed your well-appointed suite. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are complimentary. Also, we receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We are sorry our grab-and-go breakfast was not to your expectations. We ho... read more
Slept like a rock. We had a real nice stay, Comfortable, convenient, and clean.
Business response:
Louie, thank you for evaluating your stay with us. We’re delighted to know you enjoyed your time with us and that you were impressed with our well-maintained hotel. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The first room assigned to us was a "doggy" room. Smelled like dog, the throw rug had dog stains on it, totally unacceptable. The second room had recently been upgraded, new paint etc. The bed was comfortable, the towels were okay. Lacking in breakfast. Laid out in the lobby, Not much and very uncomfortable. Won't stay again.
Business response:
Larry, thank you for taking the time to review your stay. We’re sorry for the cleanliness issue you had in your initial room and for not meeting some of your expectations. Please be assured that we have discussed your concerns with our housekeeping, and we’re reviewing our procedure with them to make sure it is followed thoroughly. We will also share your feedback with our Brand Leaders so they can use it while planning the new breakfast offerings. We hope you will give us a chance to redeem ourselves the next time you are i... read more
Clean and comfy N
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Nathan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great value Nice and clean and quit. Good location for food and gas.
Business response:
John, thank you for your excellent review of Extended Stay America. We’re so delighted to know you loved our well-kept hotel and that our location was convenient for you. On behalf of everyone here, we invite you to stay with us again the next time you visit Billings. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,729 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.