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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Questionable value for the price We pulled in during a driving rainstorm only to encounter a flooded parking lot. We chose our parking place far away from storm drains once the parking lot drained. We had to wait about 10 minutes for check-in because the desk was unstaffed upon our arrival, then had to listen to her multiple complaints when she returned to the desk. The cleaning staff was far more friendly and welcoming. Our room was clean. Overall, our assessment is that the one-night experience could have been better given... read more
Business response:
Laura, thank you for being our guest. We are happy to know overall you had a pleasant stay and that you liked your clean accommodation. However, we are sorry for the delay you experienced at the time of check-in and that the value for the price fell short of your expectations. Your comments will be discussed with the concerned teams to ensure we are consistent with our service delivery. We hope you will return so we can make it up to you. Sincerely, Hotel Management
We chose this hotel because it was close to Metra Park and the State Fair--- only a couple exits away!
Business response:
Sandy, thank you for choosing Extended Stay America for your overnight stay. We are glad you liked our convenient location and the kitchenette in your room. Please note, kitchenware is available at the front desk as per the brand standard and are always complimentary. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Hotel offers overall value. Staff were very friendly and helpful.
Business response:
Thank you for your review of Extended Stay America. We are glad you liked our affordable rates and courteous service. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Good hotel for the price, wary on booking again. The hotel was overbooked, thus leading to many very angry customers. This also stressed out the lady working the counter late at night. Thankfully, my reservation was not double booked, but it sounds like it definitely could have happened if I didn't roll the die correctly. It did have plenty of amenities, full sink, kitchen counter, stovetop and full size fridge.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our affordable rates and your well-appointed room. However, we are sorry if any inconvenience was caused while here. We hope to have the opportunity to welcome you back again soon. Sincerely, Thank you for staying at Extended Stay America. We are glad you liked our affordable rates and your well-appointed room. However, we are sorry if any inconvenience was caused while here. We hope to have the opportunity to welcome you back again soon. Sincerely, Hote... read more
Surprised at the cleanliness of the place. It's in a "well used" condition, but the staff seems to have kept it up.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here and that you liked our courteous service. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Excellent Hotel in Nice neighborhood, easy access Very nice Hotel, Very nice neighborhood, easy on/off to I-90
Business response:
Brian, thank you for your review of Extended Stay America. We are glad you had an enjoyable time here and that you loved our convenient location. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Jana, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Very clean rooms. Kitchen was much better than the traditional " kitchenette", nice full size fridge, and windows could be opened for ventilation. Good location with several family restaurants, fast food chains, and casinos within walking distance from hotel. The black chairs @ the table were soiled so much so that I had to put a towel over them before my family guests arrived. Gross~
Business response:
Thanks for sharing your feedback online. We are pleased to know you liked our offerings and that you were impressed with our location close to many places of your interest. However, we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
very noisy from the traffic on the interstate.
Business response:
Vickey, thank you for reviewing our hotel. We're sorry to know you were disturbed by the noise from coming from the interstate. Please know our front desk staff is available 24/7 to assist with this type of problem, so please reach out to us should this ever happen again. We appreciate your business and hope you will come back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,729 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.