This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The price was good location was convinent beds were comfortable& clean
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you found us to be at a fair price and that our location was ideal for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
the place to stay in Billings room was immaculate..service excellent...topmrating
Business response:
George, thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-maintained room and that the service provided by our excellent associates met all your expectations. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
There wasn’t anything we didn’t like, staff were helpful and polite. Our room was clean, the kitchen was a bonus, plenty of water pressure in the shower. Bed was comfortable, we really enjoyed our stay. Mike. & Donna
Business response:
Thank you for the positive review, and for taking time to recognize our service and accommodations. It is a pleasure to read about the excellent and attentive service provided by our associates. Our goal is to deliver great hospitality, and our team will enjoy reading your wonderful comments. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Pleasev don't send me Emails Stay was fine until I started getting these Emails
Business response:
Kenneth, we are glad you enjoyed your time at Extended Stay America. Thank you for the nice rating, and we look forward to your next visit. Sincerely, Hotel Management
My brother and I reserved a room same day as stay. We were driving a truck across country. In the selection process one of our criteria was breakfast. We chose Extended stay because they had breakfast. The "breakfast" consisted of individually wrapped small muffins, instant oats, power bars, and coffee. No sit down - just grab and run. We felt cheated. We won't be staying with them again.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Extended Stay- NOT🔥 “ Extended Stay “ stay implies it provides your basic needs for a comfortable stay- be it 1 night or a month. Yes they have complete kitchens, but no ice maker in freezer nor ice machine in entire hotel. After driving for 6 hrs. I certainly wasn’t planning on leaving. Wi-Fi basically non-existant: couldn’t get onto internet. No coffee /pot , silverware, dishes, cups, plates- totally empty kitchen shelves. You could order all from front desk!! WHAT?? The list continues, but hardly customer friendly. We st... read more
Business response:
Dale, we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your feedback for the wifi is shared with the appropriate team to ensure this does not happen again. We hope the positive aspects o... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,694 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.