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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Becky, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Josh, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Space is good. Asks only what is needed is ok. Basic needs for grooming is available. Flat iron is on hand. No transportation sounds noted, really good for resting.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you liked our offerings and that you had a great stay with us. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
People are great but room is gross Front desk was awesome. She was very kind prompt and helpful. The room was not clean... the sheets and towels were clean but the shower walls were not, the drawers had something spilled in them, the fridge was dingy and dirty outside and inside. I wouldn’t stay there again, but I will say the Rhonda I believe her name was, was great and courteous and helpful.
Business response:
Ashley, we appreciate you for evaluating your visit to our hotel. Although you liked our service, we apologize for the cleanliness issue you encountered while here. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
It was overall a good experience! Clean good bed good shower friendly good stay!
Business response:
Thank you for staying at Extended Stay America. We are glad to know you enjoyed most aspects of our hotel and that you had a nice time with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Joni, thank you for your excellent rating. We are thrilled you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The room was clean beds were average for hotels we had a drippy faucet but front desk staff not very friendly and they lock the lobby doors at night had to wait just to be let in by another patron as the front desk staff was on their phone. Sad
Business response:
Thank you for reviewing your stay. We're glad to know you liked your room, but we're sorry for the poor service you received from our associates. We have discussed your feedback with our front desk staff to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
The "full" breakfast was very poor. Only a coffee maker, hot water, some cereal bars and oats. No bread, no eggs, no cheese.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,692 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.