Extended Stay America - Billings - West End

Business response:

Rachel, thank you for being our guest. We are sorry for the cleanliness issue you had in your room and apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Also, your feedback has been shared with the housekeeping team to be more diligent in their efforts. Thanks agai... read more

Business response:

Derrick, it’s a pleasure to read about your wonderful stay at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience. Thanks for leaving your comments and we hope to welcome you back the next time you are visiting our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable feedback and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. We are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Steve, thanks for making Extended Stay America a part of your travel plans. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you were overall happy with your stay with us. But, we are sorry we missed meeting some of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are delighted you found our location to be an enjoyable part of your visit to our area. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management