This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room. Poor customer service Overalll good stay for one night. Clean room and decent building. Slightly outdated. Check in experience was less that adequate, front desk person was on a personal phone call and ignored me when I walked up to the counter. When she acknowledged me, she was rude and extremely short with me when I had a few questions.
Business response:
Kevin, thank you for choosing Extended Stay America for your overnight stay. We are glad you liked your well-appointed room, but we apologize for the poor service you encountered from our front desk team. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide you with a great visit. Sincerely, Hotel Management
Satisfied guest
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Not much to say here . . . it was a very comfortable room with polite staff. A full kitchen was also nice . . . so if you want to bring food and cook for yourself, it's totally possible. I'd stay here again.
Business response:
Candice, thank you for staying at Extended Stay America. We are glad you liked our courteous service and your well-appointed room along with the kitchenette. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Great stay. We were travelling cross country. We got delayed due to weather. They worked very well to.accomidate our family. Would definitely stay again. They were able to keep our rooms together. They were very clean.
Business response:
Jason, thank you for staying at Extended Stay America. We are glad you liked our courteous service and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Breakfast The room was great the continental breakfast was pathetic
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We’re glad to know you were pleased with your room, but we regret our grab-and-go breakfast was not to your liking. Please be assured that we will share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Sincerely, Hotel Management
Business response:
Ellen, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Mathew, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management
Our first time to stay but it certainly will not be the last. This was an absolutely EXCELLENT stay. Hopefully the good value rate can stay especially recognizing that rate did not include some of the "frills" others have like: shampoo, lotions, coffee maker, ice machine, etc. But I'd gladly give that up for the wonderful kitchenette and comfy beds and pillows.
Business response:
Thank you for staying with us at Extended Stay America. We’re so delighted to know you liked your well-equipped room and that you found us to be a great value. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Best Place in Billings Amazing will stay there again relocating to the area.
Business response:
Leslie, thank you for returning to Extended Stay America. We’re glad to know you loved all the aspects of our hotel and that you had a great stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,729 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.