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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tv cable has very little options and heater was frozen and blowing cold air till 2am. I had to sleep with under armour top and bottoms on
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the issues you encountered. Your feedback has been discussed with our maintenance team, and we have asked them to fix the problems you mentioned immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Loved the kitchette,but no dishes,poor breakfast bar no fresh fruit only packaged food
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you enjoyed your stay with us. Please know to ensure the cleanliness of kitchenware they are kept at the front desk and are delivered to your suite upon request. Also, we will share your feedback with our Brand Leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Jerred, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Sheila, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Abigail, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Hotel was not the cleanest, beds are very uncomfortable, blankets feel starchy, and sheets didn't seem to clean. The staff are very helpful and very kind.. breakfast was coffee and a muffin... definitely wouldn't recommend as a first pick
Business response:
Cody, we sincerely apologize for the cleanliness issue which impacted your stay. Also, we are sorry for the discomfort you experienced with the bedding. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our future guests' experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I'd stay again if ever in the area. Hotel was a little datde but clean. They could stand to upgrade to queen size beds instead of full but otherwise happy with stay.
Business response:
We appreciate your gracious review about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
The staff was super friendly and our room was very clean. The only complaint it's the bed was hard and left us with little sleep.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.