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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hello, We have been staying at the Extended Stay America 3 out of the 3 times we have been to Billings. It has been excellent! We have had the best time there and we must say that Betsy makes our stay feel as if we are home. She has the BEST customer service and is super attentive! Please show her this survey! She deserves so much recognition because she genuinely cares about our comfort. Thanks again Betsy!!
Business response:
Thanks for being a loyal guest of our hotel. We are thrilled to read about your fantastic stay and how much you always enjoyed your stay with us. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thanks again for sharing your feedback of Extended Stay America, we look forward to welcoming you back on your next trip. Sincerely, Hotel Management
Very friendly staff, great location, clean facility. It's a good place to stay.
Business response:
John, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Nice hotel close to the interstate. Everything was clean and the rooms very tidy and useful.
Business response:
David, thank you for choosing to stay at Extended Stay America. We are glad ot read that you liked our ideal location and your well-appointed room. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
The room was nice and the staff was very helpful. The only thing I didn’t like about the hotel was there was no ice machine. A hotel should have an ice machine my opinion.
Business response:
Thanks for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were impressed with our courteous service. With that said, we are sorry we missed meeting some of your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Nice hotel bur the bed to me was not comfortale. I tossed and turned all night.
Business response:
Tammy, thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay, so we're sorry that you found your bed uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, and we appreciate you sharing your valuable feedback. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Good place to stay for the money. It was very pleasant stay and close to west end shopping.
Business response:
Thank you for your kind review. We are delighted to know you had a worthwhile stay and that you liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Safe & clean Staff were very nice. Room was clean . Easy access to hey.
Business response:
We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management
Nice and pet friendly Nice room. Clean. Wonderful staff. Would definitely stay there again if in Billings
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.