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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too Much The overwhelming smell as I entered the Lobby was not pleasant to say the least. The fragrance was too much. You could look into non fragrance cleaner to use and still be clean without the excessive smell
Business response:
Dear Guest, Thank you for sharing your feedback about your visit. We apologize for the strong fragrance in the lobby, which clearly didn't meet your expectations. We'll look into using non-fragranced cleaning products to minimize strong scents while maintaining cleanliness. Your input is valuable in helping us create a more comfortable environment for all our guests. Apart from this, we hope you had a pleasant time and will return for another seamless experience. Sincerely, Hotel Management
So so Check in process was very smooth and person was polite and kind. The room was clean but an overwhelming smell of cologne. Did not know if this was something used as an air freshener or something from the room next door. The mattress was uncomfortable and both nights loud conversations either in hall or room next door interrupted the night. Was also disappointed in the continental breakfast offering. No water or ice and ore-packaged muffin or nutri grain bar
Business response:
Dear Guest, Thank you for your thoughtful feedback. We’re glad your check-in experience was smooth, and our front desk team made a positive impression with their kindness and professionalism. We're also pleased you found your room clean upon arrival. However, we’re sorry that other aspects of your stay didn’t meet your expectations. The strong scent you noticed and the noise disturbances at night certainly detracted from the comfort and restfulness we aim to provide. We’ll be taking a closer look at how we can improve these.... read more
My stay was very comfortable and quiet. Everything is so clean and sanitized. The staff always had a kind word or a genuine smile. Not like a word that one can see right through. But a word that had substance of kindness and care to.
Business response:
Dear Lee,Thank you for your kind words! It’s wonderful to hear that your stay was both relaxing and peaceful. We’re especially delighted that our team’s genuine kindness and care made a positive impression on you. Providing a fresh, welcoming environment is something we take pride in, and it’s rewarding to know we succeeded during your visit. Your thoughtful feedback means a lot to us, and we’d love to welcome you back for another great stay whenever you’re in the area. Take care, and we look forward to seeing you again!Sinc... read more
Clean economy hotel Clean room, friendly staff, allows pets - every thing we needed.
Business response:
Dear Maudie,Thank you for your kind words! We’re delighted to hear that you enjoyed fresh accommodation, friendly service, and our pet-friendly policy. It’s wonderful to know we provided everything you needed for a comfortable stay. We appreciate your feedback and look forward to welcoming you and your furry friends again soon!Sincerely,Hotel Management
A big thank you to A.J., Chris, and Allen , they are so understanding and patient. They rm.
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.