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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom wall paint is peeling. Not really sure what is happening with the bathtub with pieces of it missing. I’m assuming its paint peeling also.
Business response:
Dear Marieann, Thank you for being our guest and sharing feedback. Although you had a pleasant time, we regret the discomfort caused by the room's condition, which was not fit for your taste. We share your comments to update the condition with the respective teams. We value hearing from our guests, as this lets us improve our guest experience. Please return, and we hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management
Everything was just what I expected. Which is good in my book
Kind of a sketchy area
Business response:
Dear Amber, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Bring your own coffee mug No cups for tea or coffee in room. Bathroom light tied to fan - noisy. Staff very nice and competent. Very clean.
the property was clean but didn’t like that they didn’t have a breakfast bar or buffet
Business response:
Dear Christopher, Thank you for your review of our hotel. It is nice you had an overall pleasant stay and enjoyed the cleanliness of your suite. However, please accept our deepest apologies for the breakfast experience that you mentioned. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to serve you again at Exte... read more
It was good
Business response:
Dear Guest, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to providing you with another excellent experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,675 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.