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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and comfortable! We stayed on a weekend for our anniversary. Very clean, wonderful service! Would definitely recommend!
.
Was great besides the mattress wasnt very comfortable and the inside of shower curtain was dirty. But for the price, cant complain much
Business response:
Dear Justin, Thank you for sharing your feedback! We’re glad to hear that you had a great stay overall at Extended Stay America. However, we regret that the mattress comfort and shower curtain cleanliness didn’t meet your expectations. Guest satisfaction is our top priority, and we appreciate you bringing these concerns to our attention. We will address these issues promptly to ensure a more comfortable and spotless experience for future guests. Your feedback helps us improve, and we truly value it. We hope to welcome you ba... read more
Associate at the front desk was very nice and friendly. The rooms were very clean. Nice and relaxing after a long day of driving.
Too Much The overwhelming smell as I entered the Lobby was not pleasant to say the least. The fragrance was too much. You could look into non fragrance cleaner to use and still be clean without the excessive smell
Business response:
Dear Guest, Thank you for sharing your feedback about your visit. We apologize for the strong fragrance in the lobby, which clearly didn't meet your expectations. We'll look into using non-fragranced cleaning products to minimize strong scents while maintaining cleanliness. Your input is valuable in helping us create a more comfortable environment for all our guests. Apart from this, we hope you had a pleasant time and will return for another seamless experience. Sincerely, Hotel Management
So so Check in process was very smooth and person was polite and kind. The room was clean but an overwhelming smell of cologne. Did not know if this was something used as an air freshener or something from the room next door. The mattress was uncomfortable and both nights loud conversations either in hall or room next door interrupted the night. Was also disappointed in the continental breakfast offering. No water or ice and ore-packaged muffin or nutri grain bar
Business response:
Dear Guest, Thank you for your thoughtful feedback. We’re glad your check-in experience was smooth, and our front desk team made a positive impression with their kindness and professionalism. We're also pleased you found your room clean upon arrival. However, we’re sorry that other aspects of your stay didn’t meet your expectations. The strong scent you noticed and the noise disturbances at night certainly detracted from the comfort and restfulness we aim to provide. We’ll be taking a closer look at how we can improve these.... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,727 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.