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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for with this hotel The room was clean and quiet. The only serious cleanliness problem was with the washers and dryers in the laundry room. Overall, the hotel was as expected for a budget priced property in regard to sparse amenities, lack of services or perks on site, room decor and bed comfort plus well worn carpets and hallways. Overall, I was satisfied for the price paid. My only complaint was poor customer service at the front desk by a few employees severe enough to affect my stay. The general mana... read more
Business response:
Dear Brenda, Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We assure you that your concerns are being shared with the appropriate individuals. On a positive note, we are glad that you liked our clean and comfortable rooms. We do hope you will consider giving us another chance to show y... read more
The staff was very helpful and courteous. They were exceptional in making sure my check-in went smoothly without any stresses on my part
Staff member Christopher was very helpful, I give him a 5 star rating.
The bathroom sink would not drain. The windowsills were dusty and dirty, and the hall had an unappetizing smell of some type of cooking.
Business response:
Dear Candi,Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with the sink and window in your room, and we sincerely apologize for not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. Thank you again for your feedback. We hope to have the opportunity to welcome you back, continuing to provide the hospitali... read more
Front desk attendant did not know his job; line up for check -in. Building in need of many repairs and/or updating. Room itself was okay but bathroom sink didn't drain properly. Would NOT stay here again.
Business response:
Dear KariLynn, Thank you for sharing your feedback. We're sorry to hear that some aspects of your stay did not meet your expectations. While it's good to know the room was satisfactory, we regret any inconvenience with the check-in process and the bathroom sink. Your input is valuable, and we will share it with the team to enhance future guest experiences.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.