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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was “ok” but it appears to me the Extended Stay appearance is looking more like Motel 6 with cheaper stuff including the bed. I stayed in the chairs dozens of times when working and was totally impressed. Probably been 5-6 years now and I was not impressed. Likely will seek other accommodations next time. Basically went from a 9-10 to a 5-6.
Business response:
Dear Becky, Thank you for your feedback. We're glad to hear you appreciated the chairs during your stay. We strive to provide a comfortable experience, and your comments about the accommodations will be shared with our team for consideration. We hope to have the opportunity to welcome you back and restore your confidence in Extended Stay America.Sincerely,Hotel Management
Clean room. No odors.
Location is very convenient. Room had a slight smoke smell and there was trash/dirt on the floor.
Business response:
Dear David, We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and are shared with the housekeeping team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Apart from this, it is good knowing you had a pleasant time and enjoyed our location. Please give us another opportunity to accommodate you, and we are confident we can replace thi... read more
The young lady at the check in desk was cheerful.
Business response:
Dear Sheila, We are delighted that we met your expectations. It is a pleasure to know you enjoyed our stay. Our goal is to provide an exceptional stay with attentive service from our incredible staff, and we are glad this was your experience. Your compliments are joyfully shared. Please come back to see us again soon.Sincerely,Hotel Management
Just had too much parking lot loudness and our room got lots if interstate truck noise w we had window open. Fairly pet friendly!
Business response:
Dear Randal, Thank you for your recent stay. It is nice knowing you had a satisfactory stay and were pleased with the pet-friendly facility. Although our location is very convenient, external noise can occasionally be a factor. Please accept our apologies for the noise issues you experienced from outside the hotel. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as restful as possible. Our goal is to provide a clean property and a comfortable suite so you c... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,675 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.