Extended Stay America - Billings - West End

Business response:

Dear Guest, Thank you for your wonderful review and kind words about our staff. We are thrilled to know that you had an awesome experience during your stay at Extended Stay America. Our team takes great pride in providing excellent service and ensuring every guest feels valued and comfortable. Your appreciation truly encourages us to continue delivering the highest level of hospitality. We’re delighted that our efforts made your stay memorable and enjoyable. We genuinely value your feedback and look forward to welcoming you ... read more

Business response:

Dear Juan, Thank you for sharing such positive feedback! We’re delighted that our team made your stay memorable and that you enjoyed the comfortable accommodations. We look forward to welcoming you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Alexander, Thank you for sharing your feedback. We are delighted to hear that you found your room clean and our staff friendly. It is wonderful to know that you appreciated our convenient location with easy access to dining options and the freeway. Guest comfort and satisfaction are our top priorities, and your kind words motivate our team to continue providing excellent service. We truly value your input and are pleased that your experience at Extended Stay America met your expectations. We look forward to welcoming yo... read more

Business response:

Dear Alexander, We sincerely apologize for the inconvenience caused by the late-night fire alarm, and we understand how disruptive it can be during your stay. The safety of our guests is always our top priority, and while the incident was due to food being burned in a room, we are grateful it was quickly resolved with the assistance of the fire department. We appreciate your patience and understanding as our team worked to handle the situation. We look forward to welcoming you back for a smoother stay. Sincerely, Hotel Manag... read more