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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and spacious Pleasantly surprised nice room, spacious, and good value.
Business response:
Dear Joseph, Thank you for taking the time to share your experience! We're so pleased to hear that you enjoyed the spacious room and found great value in your stay. Your kind words mean a great deal to us, and we look forward to welcoming you back again soon for another pleasant and surprising visit to Extended Stay America. Sincerely, Hotel Management
The staff was amazing.
The building is a bit old. Under the bed was not clean. But it does the job, we only stayed for a night.
Business response:
Dear Carren, Thank you for your feedback on Extended Stay America. It’s always helpful to hear what worked and where there’s room for improvement. While we’re glad the accommodations met your needs for the night, we sincerely apologize for the cleanliness issue in your room. That’s not a detail we ever want to overlook, and we’ll be sure to follow up with our housekeeping team. We appreciate you giving us a try and hope that if you return, your next stay will be even more comfortable. Safe travels until then! Sincerely, Hote... read more
This hotel is an older building. The kitchen configuration had a nice big island, a full size refrigerator, an excellent microwave & a 2-burner stovetop. There was an nice big desk with a workstation for laptop. The room had a nice open closet rack equipped with REAL hangers & tall enough that clothes didn't drag the floor.The shower was nice & there was plenty of hot water. The room was very quiet even with the very large, indoor playground directly behind the hotel & a constant flow of traffic. Neither the bed nor the pill... read more
Business response:
Dear Mary, We appreciate you taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit; however, we apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention. Thank you for choosing Extended Stay America during your visit to the city, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Clean and comfortable! We stayed on a weekend for our anniversary. Very clean, wonderful service! Would definitely recommend!
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Was great besides the mattress wasnt very comfortable and the inside of shower curtain was dirty. But for the price, cant complain much
Business response:
Dear Justin, Thank you for sharing your feedback! We’re glad to hear that you had a great stay overall at Extended Stay America. However, we regret that the mattress comfort and shower curtain cleanliness didn’t meet your expectations. Guest satisfaction is our top priority, and we appreciate you bringing these concerns to our attention. We will address these issues promptly to ensure a more comfortable and spotless experience for future guests. Your feedback helps us improve, and we truly value it. We hope to welcome you ba... read more
Associate at the front desk was very nice and friendly. The rooms were very clean. Nice and relaxing after a long day of driving.
The Free breakfast Was a joke a cup of coffee and And all they had Were mini muffins … They really shouldn’t be saying that they have continental free breakfast that’s not true
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.