This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great. Room and property clean and cost excellent.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Clerk at the night desk was very helpful and made sure I had everything I needed. The room was clean and comfortable.
Business response:
Carrie, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Shane, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
The bathroom looked like it hadn’t been cleaned. Hairs in the shower and toilet.
Business response:
Jason, thank you for your pleasant rating. We apologize for the cleanliness issue which kept you from having an exceptional stay. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Ralph, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Needs improvement The front desk reception was very friendly. I chose this extended stay hotel because my normal choice for Billings was fully booked. I was surprised to find that the room had no hair dryer, coffee maker, any supplies in the kitchen - apparently you have to request these specially. Beyond that there were hairs in the shower, and a not-quite-empty drink bottle on the floor next to the bed. I won't be visiting again.
Business response:
Thank you for reviewing your stay. Although you liked our front desk associate, we are sorry for the cleanliness issue you had in your room and that you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We hope you will allow us t... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.